Western Region Team Lead, MCS Wintel

Posted on: 2006-08-01

Betsy V. Simmons 5537 Cornell Drive • San Jose, CA 95118 (408) 439-8813 • [email protected] Professional Objective An Information Technology position that will capitalize upon acquired skills and commitment to excellence. Desire a position with career diversity and growth potential. Qualification Highlights  Results-driven technical professional with extensive IT experience as a team leader, systems analyst/engineer, server administrator and computer systems manager with demonstrated success.  Proven expertise in providing multiple platform support for desktop, laptop, server, network and associated component architecture. Skilled in the installation and maintenance of related systems.  Technical credentials include MCP, CompTIA A+ and Server+ Certifications; HP Accredited Platform Specialist, Proliant Servers; and Dell Certified Enterprise Engineer, PowerEdge Servers.  Comprehensive background in executing the full project lifecycle logistics for upgrade, migration, relocation and other diversified mission-critical IT engagements.  Proactive and conceptual thinker with a superior work ethic. Experienced in supporting internal and client systems across multiple regional sites. Skilled in escalating and resolving technical issues.  Quick study, with an ability to rapidly achieve organizational integration, easily assimilate job requirements and aggressively employ new concepts, methods, processes and emerging technologies.  Energetic and self-motivated team player/coach. Effective in work situations requiring an ability to manage multiple, concurrent and senior-level projects and responsibilities.  Exceptional oral/written communication, interpersonal, multi-tasking, technical, organizational, problem solving and leadership skills. Thrive in both independent and collaborative work arenas. Professional Experience 2005 to 2006 Computer Science Corporation San Jose, CA Global IT outsourcing, systems integration and consulting provider serving virtually all industries. Western Region Team Lead / MCS Wintel, 7/05-03/06 • Directed four technical staff engaged in supporting 300+ servers across 50 client sites. Provided remote issue resolution and traveled locally to identify/resolve critical problems. • Authored root cause analysis reports for the Western Region. Ensured 98% uptime on 90% of regional servers. Upgraded and migrated server architecture. Systems Analyst / Engineer, 2004-2005 • Outsourced to CSC by Aon to provide Intel-based server installation, monitoring, backup, maintenance and repair support. Managed change, service outage escalation, conformance and asset reporting. • Maintained and supported 55 servers throughout the Western U.S. Applied Microsoft security patches and installed/upgraded server architecture in support of critical projects. Supported three office moves. Cont’d Betsy V. Simmons Resume Page 2 1983 to 2004 Aon Service Corporation (A&A/Radford Assoc.) San Jose, CA Global provider of innovative insurance, risk management, human capital consulting services. Server Support Engineer, 1/03-9/04 • Employed by the same entity through multiple company acquisitions and name changes. Appointed to an ISTS Wintel server support group providing remote services/support. • Installed, maintained, upgraded, monitored, backed-up and repaired servers. Ensured 99.99% uptime on 60 servers throughout the Pacific Western region. Deployed server patches and monitored systems. • Participated in the full lifecycle management process during server transition engagements. Executed situational and change management projects. Administered a unit IT budget and controlled expenses. • Managed a web-based inventory database, and accomplished diverse server migrations. Assisted other team members with the change management reporting process. System Support Administrator, 1/01-1/03 • Assigned to the ISTS desktop support group engaged in deployment and maintenance of desktop, laptop and peripheral components. Additionally supported servers, PBX and voice mail systems. • Managed inventory and administered 19 servers and 80 desktops. Imaged and standardized PC topology to facilitate desktop installations resulting in a 40% increase in deployment efficiency. • Documented desktop support tasks for use in a common knowledge pool. Computer Systems Manager, 1983-03 • Deployed and supported server, printer and desktop architecture. Installed operating systems and software, managed assets and inventory, and provided telecom support for PBX and voice mail systems. • Repaired and maintained copiers, fax machines and other electronic office equipment. Escalated and responded to trouble calls, and implemented technical solutions. Orchestrated office relocation logistics. • Installed and maintained digital sound voicemail, migrated/upgraded network topologies, and administered up to 19 servers and 80 desktop platforms. Migrated an Internet site to achieve 99.999% uptime. • Processed and executed all telecom and voicemail add, move and change requests. Education / Training Professional Training Programs / Courses / Workshops Implementing Microsoft Windows 2000 Clustering • Updating Support Skills from Microsoft NT to Microsoft Windows 2000 • MCP (Managing and Maintaining a Microsoft Windows Server 2003 Environment) Technical Expertise Windows 9.x-XP • Novell Netware • Windows Servers • Microsoft Cluster Administration • Active Directory Users and Computers • Word • Excel • Visio • Project • Terminal Services PCAnywhere • Dameware • VI Unix Editor • Ultraedit • Norton and McAfee Antivirus • E-Trust Lotus Notes • Eudora • Ghost • Robocopy • VPN • Netterm • Putty • FTP • Update Expert SmartStart • OpenManage • PeopleSoft T&E • Sun OS • HFNetChk • Definity G3i PBX • Octel VMX200 Voicemail • Dell, Compaq, HP, Sun Enterprise, IBM, Cisco and Catalyst Hardware