Support Services

Posted on: 2006-07-30

5650 W. Coach Dr Apt B Kettering, OH 45440 E-mail: [email protected] Susan Culbertson Experience October 2006-Present University of Dayton – Research Institute Dayton, OH Help Desk and Computer Support Technician • Direct and perform day-to-day operation of RITO Help Desk, tracking calls, directing student employees, maintaining student work schedules, assisting and training users. • Assemble, configure, install, maintain, upgrade, troubleshoot, and repair notebook and desktop client computers, printers, and similar equipment and direct student technicians to do so. • Install, configure, troubleshoot and resolve problems with client computers software, including MS Windows, Office, Adobe Acrobat Reader, and similar application software and direct students to do so. • Maintain the RITO network cable plant, installing and terminating network cables, making plug-board connections, troubleshooting and resolving routine problems, and keeping proper records. • Manage server backups and rotate backup tapes. • Perform general administrative tasks, including filing, keeping records and maintaining supply inventories. • Maintaining RITO Web pages, scripts, databases and other software. Nov 2001- 2005 Sinclair Community College Dayton, OH Student Computer Lab Technician • Provide customer service to students by assisting with computer applications (i.e., MS Office Suite, FrontPage, Publisher, Access as well as Web Development software) • Assisting supervisor between quarters with imaging, user configuration, testing network connectivity • Helping to create/maintain departmental website to ensure updated information July 2004 – November 2004 Dayton, OH Office Manager • Managed up to 4 volunteers • Provide customer service to clients who are HIV+ or have AIDS by routing them to their Case Manager • Managed office materials & equipment • Medical billing for agency and satellite regions • Technical support for entire organization • Assisted upper management in meetings by taking minutes, scheduling, other clerical duties • Left to finish schooling Jan 2003 - June 2004 Sinclair Community College Dayton, OH Part-Time Assistant • Provide customer service for financial status of field staff • Maintained departmental website and Access Database • Updated forms/policies for public and in-house use • Collecting data in order to follow state guidelines for preparing all fiscal year reports • Corresponded with internal departments for financial and technical support • Left for full-time position Nov 2000 - Aug 2001 Sinclair Community College Dayton, OH Financial Aid Assistant • Filing financial aid records, preparing for audits • Correspondence internally and externally of financial aid documents, FAFSA forms, Loan processing, reminders • Data entry into internal database system of all initial financial records, updating, deleting, printing reports Education 1999-2005 Sinclair Community College Dayton, OH • Associates Degree in Web Development/Design - 2005 • Working on Certificates in Web Design Interests Computers, database design, customer service, volunteering, web design Languages Proficient in Spanish