Business Systems Analyst

Posted on: 2006-07-27

Debra S. Haslam 42079 Saratoga Circle Canton, MI 48187 [email protected] 734/516-0650 CAREER SUMMARY - Delivered complex business solutions while managing several projects concurrently. - Provided business process improvements through identification, requirements gathering, analysis, developed vision & requirements documents, use cases, work plans, project schedules and estimates. Monitored project costs, and provided project communications / plans, resource plans, to the team members, and stakeholders. - Evaluated, documented, and implemented standardized procedures for compliant solutions; such as, QS9000, Payment Card Industry, HIPAA Compliancy, Best Standards Practices / Security and Business Continuity. - Established IT, administrative and quality support teams & department setup to support newly formed division. - Experienced in project management, business process improvement, systems and application administration, end-user support, coordinating/managing special projects, marketing, communications, and web development. - Project Management methodologies – CompTIA Project+ Certified Professional, Rational Unified Processes (RUP), Agile Development, & PMBOK methodologies. - Supported family on income generated solely from home-based consulting business for 4 years. - Spanish literacy PROFESSIONAL EXPERIENCE University of Michigan Ann Arbor, MI 02/2001 – Present Project Manager - Software Development & Business Systems Analyst Information Technology Centralized Service – WATS & UMCE Hired from a Contract Position 2002 and Received Merit Recognition Award in 2003 - Managed initial implementation of Payment Card Industry compliant E-Commerce solutions in collaboration with the Treasurer’s Office, Audit, and the Security Office for on-line payment transaction project requests: - Managed several concurrent projects implementing on-line transactions. - Analyzed and defined business process, collaborating with development team to provide automated, secure and compliant solution. - Finance: - Utilizing time tracking, and various customized in-house business tools, managed billing information on projects. - Projects – new or enhanced systems and processes: - Maintained clear understanding of IT Governances, e.g. FERPA, HIPAA, as applicable. - Managed recent projects for: Regent’s Office, Office of the Vice President of Development, The Career Center, ITCS – Showcase, ITCS – Blue Disc, and Accounts Office (Human Resource information), School of Public Health, General Clinical Research Center, Purchasing, PEERS and Students with Children. - HIPAA Compliancy research for Tivoli Storage Management Backup: - Researched and documented HIPAA Compliancy solutions to meet TSM Backup Service requirements. - Disaster Recovery / Business Continuity Plan: - Researched and documented current Disaster Recovery strategies to provide an analysis for the ITCS Management team for review and audit for future Disaster Recovery / Business Continuity Plan. - TSM (Tivoli Storage Management): - Provided Finance with monthly usage reports and managed Service Level Agreements. & Memorandums of Understanding. - Met with campus units to determine and discuss backup needs. - Business Analysis: - Strategized usage of web development tools for campus community requesting web application solutions. - Met with campus units to analyze business processes and determine requirements for streamlining. - Course Tools Classic Service, SQL and Rational IIS Servers environment: - Coordinated, documented, implemented and supervised all operational aspects for this service, which consisted of an Windows NT / 2000, Domino 6.x Administrative server, three clustered servers, two backup/disaster recovery servers, and two IBM Dispatcher Load Balancer servers. - Managed and supervised hardware procurement, system upgrades and migration of hardware, operating systems upgrade, and migration to Active Directory/Group Policies, and Domino v. 6.x, Oracle v. 9.i, Chat, and Security for 10 production servers providing 24 x 7, 99.999% uptime service to 30,000 students. - Built and administered SQL server development environment and the IIS Rational License (RUP methodologies) server. PROFESSIONAL EXPERIENCE (cont) NuTechs Bloomfield, MI 05/2000 – 02/2002 Consultant – Web Developer - Durr Industries – Lotus Domino v. 5.x Web Developer and Administrator (Formula Language & Javascript): - Developed web database for Corporate Quality Procedures & Change Requests. - Resolved end-user mail routing issues, customized support issues for Vice President. - MSX / Daimler Chrysler – Lotus Domino v 5.x Developer: - Analyzed design and stability of database and submitted analysis report as requested to DCX. - Met with original DCX design team to analyze scope change of project and recommend future development strategies. Federal Mogul Corporation Southfield, MI 07/1996 – 05/2000 Systems/Business Analyst - Responsible for implementation of QSI System 9000A & ISO 14000 Quality Application Worldwide rollout: - Defined, and managed implementation of automated application system for use in the Powertrain plants to meet mandated requirements. - Supervised migration of in-house documentation processes to automated application. - Proposed / planned customized in-house training to address specific environment needs. - Implementation and rollout of Lotus Notes v. 4.x / Windows NT Servers acquired Powertrain Americas manufacturing facilities: - Defined, and implemented server rollout & administrative orientation program using F-M project management methodologies. - Provided on-site server build, and administrators training for U.S. and Mexico facilities. - Managed full systems life-cycle application development projects for global Implementation, and local facility requests: - Authored project charters, scope, and performed business analysis, and developed web database applications. - Global projects included: Asset Management, Expenditure Process Approval. Annex Business Systems Livonia, MI 01/1993 – 07/1996 Sole Proprietor providing Innovative Office Solutions Proprietor of a home-based small business – financial, taxes, billing, projecting costs, sales. - Acquired special projects and supervised team(s) requiring 4 -8 subcontractors for project deliverables. - Performed business analysis, procurement, and project management for outsourced projects. - Performed human resource, accounting, and various software analyses for business process solutions and provided staff members with customized end-user documentation. - Provided the following services: human resource, grievance process, accounts payable / receivable, payroll, financial reports, work in process reports, and payroll taxes with client’s software. Automotive Specialties – Supplier special projects Block Kids – Conference documentation Citizen’s Insurance – Transcription Services Dr. Frederick Shevin – Health Care Insurance Billing and Data Management First Step – Analyze and setup up data migration to new GiftWorks software Jim’s Accounting Service – Software Accounting Network Single Adult Leaders - National Conference Presentation Northville Library – Data migration from microfiche to database Russ Ethridge, Attorney at Law – Private attorney special projects Single Point Ministries – Special projects The Harbin Group – Reports for Veteran’s Administration project, MDot projects, Victoria Park project Valeo Legal Department – Tier One Automotive Supplier – special projects Valeo National Direction – Projects for the Vice President, including coordination of SAE Mailings Valeo Wiper Systems – Projects include contract negotiations, setting up test environments, IT department Keiser Management – Accounting and Human Resource special project collaborations EDUCATION Schoolcraft College - Associates Applied Science, Computer Science / Information Technology University of Michigan - CompTIA IT Project+ Certified Professional Certification - Software Development Life Cycle Project Management based on PMBOK methodologies - Principles of Business Continuity Five Day Workshop (sponsored by Merit Network) - 2006 Business Continuity Seminar (sponsored by Emerson Network Power, & Cisco) - The Conference for Emergency Response Planning for Your Business (Skill Path) - Business Continuity Planning – Preparing for ABPC (Associate Business Continuity Professional) Certification - Consistent with international standards, guidelines, and best practices, such as ISO/IEC 17799, and NFPA 1600 and DRI International. - Global Knowledge – Certificate in Interworking with TCP/IP - ITCS – Windows Scripting & Windows 2000 Administration TECHNICAL SKILLS SUMMARY - Methodologies / IT Governances: - Project Management methodologies – CompTIA Project+ Professional Certification, / SDLC, PMP, Agile (Iterative), and RUP - Payment Card Industry Compliance, HIPAA Compliancy, Disaster Recovery / Business Continuity - Best Standard Practices, Security, Internet/Web Technologies, Firewall Technologies, DNS, TCP/IP, DHCP - Applications/Software: - Backup Program Administration: Connected Backup, Tivoli Storage Manager, VERITAS - Extensive use of MS Project, Visio, Word, Excel - macros, PowerPoint, Access, FrontPage, Adobe Writer, Footprints, Blogs, Wikis, Giftworks, Business Continuity Plan Pro - Accounting packages, e.g. Peachtree, Great Lakes, and several smaller versions, e.g. industry related, Tool & Die, and small business packages – Quick Books - Prior administrative experience with: Lotus Domino 6.1x, Tivoli Storage Manager, Connected Backup, VERITAS, QSI 9000, Load Balancer, Terminal Services, and RUP (Rational Unified Processes) - Mail Servers, Application Servers, SQL Servers, limited Unix/Linux commands - Monitoring / Analytical Tools - Hardware: - Compaq, Dell and IBM Servers, IBM Compatible PCs – Compaq, Dell, HP - Operating Systems: - All Windows, MS-DOS, Linux/Unix commands - Databases: - Lotus Domino, MS Access, Oracle, SQL