Product Manager Resume
PAT DUNCAN-FREEZE
B Tabebuia Tree Dr., Boynton Beach, FL
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EXECUTIVE SUMMARY:
Product Manager skilled in writing product specifications, time management, pricing, and presentations. Extensive experience in team building, project management, contract negotiations, and worldwide product introductions.
EXPERIENCE:
ChoicePoint, Boca Raton, FL – Product Manager –
Created product specifications and managed the development and support teams (Quality Assurance, Customer Support, Marketing, Training) during the creation and launch of three diverse products, while attending to daily activities of existing applications for Federal and State Government agencies. Teams resided in Seattle, Washington, Fairfax, Virginia, Atlanta, Georgia and Boca Raton, Florida.
•Online application was created to support government agencies in the reduction of fraudulent claims made against the Medicare and Medicaid systems. Product produced $.M/yr, with a % profit margin
•Software product was a report management and visual link analysis program used by government agencies, law enforcement and insurance fraud divisions. This strategic product maintained contracts totaling $M/year
•Redesigned an application that assisted in the determination of an applicant’s eligibility to receive state welfare benefits, as well as the child support enforcement process. Revenue was $.M per year
GE/Casi-Rusco, Boca Raton, FL – Product Manager –
Product Marketing/Project Management of two photo ID badge systems that were integrated with access control building security systems and sold to Fortune customers. The solutions consisted of software, computer peripherals, dye sublimation printers, cameras, lighting, and PVC technology cards (proximity, magnetic stripe, smart card, etc.).
•Produced corporate strategy, pricing, marketing, sales, and customer support plans
•Managed development projects and their teams, worldwide product introductions, and approved system configurations
•Negotiated partnerships with major vendors to offer turn-key solutions to system integrators
Intelligent Card Solutions, Hollywood, FL – Operations Manager –
Created and managed a service bureau that specialized in the digital personalization of technology cards for the insurance industry and resort memberships.
Plasco, Inc., Miami Lakes, FL – Development/Sales Manager –
Developed and sold an integrated video imaging solution for ID badges. Products were sold to educational facilities, government agencies, major corporations, and exclusive resorts.
Card Technology Corp., Paramus, NJ – Marketing –
Managed a family of products that digitally personalized membership cards in the health, insurance and financial industries.
•Sourced add-on products and negotiated vendor contracts, which increased sales by %
•Trained national dealers and sales representatives on new products
•Developed product brochures, sales training material and technical bulletins for a line of embossers, encoders and thermal printers
PICO USA, Norwood, NJ – Project Manager –
Supervised operations to custom build and install high-end retail display cases (Perry Ellis, Yves St. Laurent, Alfred Dunhill) in duty free shops and major department stores around the world.
HealthAmerica, Nashville, TN – MIS Facilities & Communications Manager –
•Responsible for the expenditure of a $,, capital equipment budget
•Directed a communications team who maintained a nationwide computer network for medical billing transactions, operating hours a day
•Managed the build out of an , sq. ft. state-of-the-art computer center
•Directed the design, purchase, installation, and maintenance of a nationwide voice and data network, consisting of major data centers and hundreds of HMO facilities
Digital Equipment Corporation, Nashua, NH & Nashville, TN – Sales Support, Product Manager, Account Manager
EDUCATION:
•Digital Equipment Corporation Sales Training Program – months
•Cadence – Project Management – Access Control and Network Security course
•American Management Association – Product Management Seminar
•Supervisory Management Course
•Quality Assurance Course (QES)
•Financial Management Course
TECHNICAL SKILLS:
WIN – XP, MSOffice, Outlook, PowerPoint, Visio, MSProject, PrintMaster, Internet Explorer, Digital Imaging Systems, Dye Sublimation Printers, market specific online applications
