Program Analyst

Posted on: 2006-07-26

Monique M. Harper, M.B.A. 7455 Shady Glen Terrace Capitol Heights, MD 20743 (301) 377-4313 (mobile) (571) 218-3379 (office) (301) 333-0885 (home) [email protected] _______________________________________________________________________________________ Education Master of Business Administration, Management, Strayer University – 2006 Bachelor of Arts, Communications, University of Maryland, College Park, MD, 1998 Certification DAU Certifiable to Level II - Program Management Professional Experience Northrop Grumman Ship Systems October 2002 – present Rosslyn, VA Program Analyst – Deepwater - Integrated Coast Guard Systems (January 2004 – present) • Responsible for program impact analysis, assessment and implementation of technical and financial matters in conformance with program activities • Assist in establishing guidelines for program manpower and schedule requirements • Monitor overhead budget and maximize training opportunities for personnel • Implement process of identifying, evaluating and tracking program risks • Monitor Surface Risk items and track mitigation step completion • Participate in monthly and quarterly meetings with risk management team to determine corrective action plans for each risk • Identify deficiencies in the risk collection and monitoring process and assist in the process improvement effort • Support Award Term proposal effort • Provide and maintain material for informational and instructional displays of program status and progress • Develop data required to support program reviews • Review and coordinate material data administration activities such as CDRL’s, data schedules and changes to procurement packages’ statements of work. • Ensure support for Program Management • Develop, maintain and status executive summaries • Manage FRC (Fast Response Cutter) Integrated Product Team (IPT) Meetings according to the IPPD process • Implement program goals and objectives • Track project milestones for on-time completion Sr. Executive Assistant - Business Development Executive Offices (Oct. 2002 – Dec. 2003) • Liaison on behalf of Executives to coordinate events, obtain information and deliver instructions to Navy and Coast Guard Flag Officers, Congressmen, NAVSEA, company executives, department heads and employees • Managed administrative staff • Coordinated international and domestic travel • Planned, prioritized, assigned and directed the work activities of the Business Development administrative staff • Composed, edited and oversaw white papers, presentations, speeches, executive bios and press releases • Planned and coordinated executive events, meetings and conferences • Communicated, negotiated and resolved issues with internal and external customers • Maintained up-to-date management manuals, directives and organization charts • Provided executive support for President and Directors of Business Development • Administered and implement policies and procedures necessary to meet department objectives • Analyzed workflow and developed recommendations for processes and procedures • Reviewed all invoice account statements • Initiated payment requests, purchase requests and purchase orders • Initiated and assigned Bid & Proposal Multiple Work Package numbers • Prepared confidential reports and statements • Coordinated special hiring initiatives E.spire Communications August 1998 – June 2002 Columbia, MD Implementation Specialist/Project Manager – Service Delivery (October 2001 – June 2002) • Managed cross-functional data projects from start to finish • Tracked project milestones for on-time completion • Drafted and emailed correspondence to customers regarding their contract agreements • Communicated, negotiated and resolved issues with internal and external customers • Created and maintained data to monitor the progress of all multi-site projects • Assessed administrative and operational support needs • Provided weekly status reports to Sales Reps. and customers • Provided project assessment documentation to supporting groups and customers • Developed professional relationships with clients • Conducted project management with clients and vendors at conceptual stage of the project, from contract signing to taking the project “live” • Handled customer concerns and made recommendations in the best interest of the customer Senior Provisioner – Service Delivery (September 1999 – October 2001) • Reviewed orders to ensure accuracy • Remarked Eastland database daily with status of work-flow • Managed Tier 1 customer service to ensure the highest level of service • Defined department service levels, inquiry/order, billing and trouble management processes and procedures • Gathered data on customers and department service level compliance • Developed feedback report structure mechanisms to management, ensuring service quality improvement • Developed customer circuit tracking system for directory listings and directory assistance • Served as proxy for Team Leader upon request • Trained new employees on systems Administrative Assistant/Office Manager – Operations (August 1998 – September 1999) • Provided direct administrative support to the Vice President of Operations • Managed administrative staff. • Developed presentations, maintained organization charts and drafted correspondence • Supervised and coordinated activities of staff • Processed personnel requisitions and transitions • Coordinated meetings and conferences • Prepared the Mid-Atlantic Backlog Report and Regional Backlog Report using Microsoft Excel • Tracked purchase orders using Peoplesoft • Managed expenses The Babcock Agency June 1998 – August 1998 Vienna, VA Account Manager/Media Coordinator • Coordinated production and events • Planned media scheduling with local television stations, radio stations and newspapers • Drafted correspondence to customers and prospective customers • Directed media and broadcast traffic • Coordinated Co-op accounts • Managed office staff • Managed expenses and payroll • Supervised and coordinated activities of the staff • Administered salaries and leave entitlements Channel 9 News – CBS September 1997 – Feb. 1998 Washington, DC Research Analyst Assistant – Internship • Analyzed data gathered from Neilsen’s ratings • Maintained spreadsheets that compared stations within similar markets using Microsoft Excel • Researched markets with specific demographics via Internet The Babcock Agency May 1997 – September 1997 Vienna, VA Advertising Internship • Assisted with event and production coordination • Assisted with media scheduling • Assisted with directing media and broadcast traffic • Assisted with Co-op accounts Computer Skills IPDE, Team Center, Netscape Navigator, Microsoft Office (Word, Excel, PowerPoint and Project) Visio, Remedy Database and Century Database References Available upon request