Product Manager

Posted on: 2006-07-24

NICOLE CHAN 127 Atlantic Street Quincy, MA 02171 [email protected] (617) 823-8985 EDUCATION Bentley College; Waltham, MA Candidate for Bachelor of Science in Finance and Computer Information Systems; Minor in Law (2008) (GPA: 3.73/4.0) Honors: President’s List, Dean’s List, Service-Learning Scholarship *Falcon Society: “the highest and most prestigious honor that can be bestowed upon a Bentley student” (On the criteria of leadership, contribution, diversity, continuity and character) Massachusetts Institute of Technology; Cambridge, MA Courses: Astrophysics and astronomy, Digital art composition design 05/01 – 08/01 SKILLS Technical: Microsoft Word, Excel, PowerPoint, Front Page, Outlook, Access Visio, Project, VBA Editor and OneNote, Perseus Survey Solutions, Lotus Notes, Paint Shop Pro, Photoshop, Dreamweaver, Flash, IE/Netscape/Mozilla JavaScript, HTML, VBA, Visual Basic 6.0 Other: Fluent in Cantonese, INROADS participant, Wall Street Prep’s Investment Banking seminar Ballet and ballroom dancing, Chinese watercolor painting, SLR photography EXPERIENCE CH Boston 12/05 – 06/06 Product Manger, (Strategic advisory and private equity firm) Boston, MA • Interact with multiple teams to position services and drive release plans for launch a web-based service, LivingProfile.com • Assist in designing ambiguously defined web-based product, communications platform, website look and feel • Formulated specific marketing strategy by analyzing key markets, conduct focus groups, analyze competitors and ensure pricing effectiveness Liberty Mutual 06/05 – 08/05 Financial Analyst, Commercial Markets Financial (CMF) Boston, MA • Developed intuitive front-end interface for CMF Project Valuation Utility using Excel macros, VBA and Java • Analyzed project goals, high-level constraints and technical alternatives to develop business charter and implement interface • Provided system testing efforts: Contributions included developing test cases, documenting anticipated results and analyzing system test data for several interfaces that include LIFECO and CCO Release 5 • Sustained Sarbanes Oxley compliance efforts by developing flowcharts and identifying the critical paths for loss reserving process Bentley Service-Learning Center (BSLC) 08/04 - to date Project Manager, Waltham Computer Labs & America Clicks! Waltham, MA • Supervise technology enrichment tutoring program, America Clicks!, in three Waltham elementary schools • Direct an embedded class partnership program between Bentley Information Technology students and Waltham school technology labs, involving academic integration and reflection sessions Bentley Client Services 12/04 – 08/06 Software Analyst Waltham, MA • Troubleshoot hardware and software malfunctions for Bentley staff, faculty, undergraduate and graduate laptops • Provided technical support to resolve network, malware, operating system, installation, configuration and system tuning issues • Maintained accurate records of help desk activity using CRC database system, HEAT and Banner6 APO, National Honorary Theatre Society 06/05 – 12/05 Theatrical Executive Producer, “Bentley Gone Broadway” Waltham, MA • Create budget and control finances for collegiate musical production • Hire, audition and supervise play’s creative team (director, music director, cast of performers and technicians) and 80-person business/stage production committees (Publicity & Marketing, Set & lighting design, etc.) South Shore YMCA 06/03 - 08/04 Member Service Associate Quincy, MA • Coordinated annual billing statements and monthly bank draft changes using tracking system, MOS, at the Front desk • Facilitated class, program, and membership registrations at Front desk and Service desk. EXRTACURRICULAR APO: National Theatre Society (President, Vice President, Choreographer) Asian Student Association (Vice President, Webmaster) Bentley Undergraduate Admissions: Student Ambassador Association of Chinese Students (Webmaster) COMMUNITY SERVICE Samaritans of Boston, staffed teen suicide prevention hotline, Walk for Autism , Oxfam America, Pine Street Inn, Relay for Life, Coalition for Asian Pacific American Youth, Non-benefit dance performances, Internationally exhibited Chinese brush paintings,