Server/Trainer

Posted on: 2006-07-24

Julia R. McKenzie [email protected] 7815 Royalty Avenue Apt. F Louisville, KY 40222 (251) 689-5969 or (502) 445-8985 PROFILE • Business graduate with academic achievements complementing three years of management experience. Seeking employment as an active member of a dedicated team, providing management, administration, and/or training services to a quality oriented company. • Strengths include customer service, accurate record keeping, personnel management, inventory control and merchandising. Effective combination of financial, organizational, and leadership skills. • Available for special projects and overtime as needed. Capable of prolonged performance at a fast pace. PC skilled. Good business writer. • Energetic, enthusiastic, able to create an atmosphere of learning and attention to detail. Strong desire to apply education to real world situations. • Articulate and persuasive communication abilities. Congenial, professional attitude. Effective in both individual and team situations. EDUCATION University of South Alabama – Mobile, AL Bachelor of Science, Finance, December 2001 EXPERIENCE Longhorn Steakhouse, Mobile, AL, 9/2003 - 6/2006 Louisville, KY, 7/2006 - present Server • Providing quality customer service while achieving demanding sales goals. • Training new employees in service procedures and sales of product line. Crossroads Books and Gifts, Mobile, AL, 4/2005 – 3/2006 Product Merchandiser/Assistant Store Manager • Promoted sales through superior product knowledge, organization, and creative design. Created and maintained attractive inventory displays through visual merchandising. • Supervised and supported the overall operations of the bookstore including customer and employee relations and inventory management. • Reconciled daily and monthly sales transactions, house accounts, and bank deposits. • Operated computerized inventory maintenance system. Compared and balanced inventory counts for assigned departments. • Created and placed purchase orders with vendors based on inventory levels and sales trends. Lonestar Steakhouse, Mobile, AL, 12/2001 – 9/2003 Service Manager • Hired and motivated an intelligent sales staff of 30. Administered employee training, customer relations, banking, purchasing, accounts payable and daily cash and inventory control. • Prepared monthly financial statements through P&L. • Maintained high levels of guest relations and satisfaction. Identified and successfully corrected problem areas in training programs for non-management employees. References available.