TeleApp Counselor

Posted on: 2006-07-16

Education 2000 Iowa State University Ames, IA B.S., History, Minor in Religious Studies Co-President Anthropology Club 1996 2004 Edmonds Community College Lynnwood, WA Paralegal Certificate Relevant Courses: Law Office Technology, Alternative Dispute Resolution, Legal Research, Investigative Techniques, Civil Procedure, Contract Law, and Securities Law. ABA approved. Qualification Summary Experience with Microsoft Word, Excel, Access. Type 50+ wpm and 10 Key Studied French for three years and Italian for two years in high school and college. Recently spent two months in Italy studying Italian. 5+ years in Customer Service Professional Experience 2004 - 2006 Principal Financial Group Des Moines, IA TeleApp Counselor Interview clients for Disability and Life insurance. Schedule appointments and order Paramed exams. 2002 – 2004 Premera Blue Cross Mountlake Terrace, WA Microsoft Customer Service Representative II Researched and resolved telephone and email inquiries in a timely manner. Addressed eligibility, COBRA, and Flexible Spending Account issues. Resolved both verbal and written positive feedback from clients and providers. 2001 – 2002 Allied Insurance Des Moines, IA Customer Service Representative II Documented property and casualty claims. Authorized rental vehicles and restorations services for members. Directed written inquires/documents to the appropriate regional offices. Summer 1999 Living History Farms Urbandale, IA Intern Conducted tours of various historical sites. Attended seminars and completed a research paper. Supervised children and organized activities pertinent to the historical sites.