manGEMENT

Posted on: 2006-07-11

Patricia C. Bryant-Franza 4405 Wellesley Ct. Virginia Beach, VA 23456 (757) 343-7840 or (757)495-5076 E-Mail: [email protected] Job Target: Interested in obtaining a position in Insurance sales or Underwriting, Call Center Management, Job Placement and Recruiting, or Human Resources. With my previous work experience and my ability to interact with people, I will be an asset to an organization looking to fill these positions or any related position. Work History: Jan 2006 to May 2006 The Freedom Boat and Yacht Club Va. Beach, Va Corporate marketing and sales of boat and yacht club usage memberships. Short term seasonal contract. June 2004 to Jan 2006 AIG American General Life and Accident Company Va. Beach, Va 23452 Worksite Sales Sell employee benefits and Annuities to small businesses and their employees. Licensed in VA to sell Life, Health and Annuities Insurance June 15, 1998 to August 15, 2003 GEICO DIRECT Insurance Company One Geico Landing Va. Beach, VA 23454 Sales Supervisor, Geico Direct Military Center ? Directed and supervised a sales team of 22-45 agents, depending on staffing needs in an inbound call center environment. Responsibilities included daily, weekly, monthly, and annual performance evaluations, coaching, training, performance call monitoring, career development, promotions, salary actions, and disciplinary actions. ? Implemented and coordinated an annual sales contest with a budget of $100,000.00 to improve morale and decrease internal turnover. ? Analyzed on a daily basis a variety of reports including service levels, unit cost, customer service time, average handling time and work shrinkage reports to improve efficiency, minimize abandoned calls, and to organize accurate, workable schedules for our sales team. Also responsible for forecasting call loads and staffing through workforce management. Attended job fairs, conducted initial applicant screening, real job previews and hiring. Responsible for licensing compliance for agents in forty-eight states. ? Researched company-wide underwriting practices for forty-eight states and developed an Underwriting Quality process review that is used country wide to improve efficiency and the quality of all polices sold at the new business stage. ? Before being promoted to supervisor, I rotated in several different departments including sales, underwriting, human resources, and was a classroom trainer for new hires for the Military Sales Department. ? Served as the Social Responsibility chairperson. Duties included planning and conducting public relations program designed to create and maintain a favorable public image for the company. Promoted goodwill through publicity efforts and fundraising such as partnerships in education, mentoring programs, United Way, CHKD, March of Dimes, Samaritan House, Citizens Committee to Protect the Elderly, Juvenile Diabetes, American Heart Association, Lifenet, American Cancer Society, Leukemia Society, Boys and Girls Club, and Va. Beach Volunteer Rescue Squad. Salary: $47,550.00 Annually January 98 to June 98 Lake Wright Resort and Conference Center Northhampton Blvd. Norfolk, Va. 23502 Waitress/Bartender September 15, 1997 to January 98 Harris Select Communications 6 Koger Executive Park, Suite 100 Norfolk, Virginia 23502 Telemarketing Sales Representative Responsible for offering interested and qualified businesses and opportunity to receive a free trial offer on a Pitney Bowes Postage Meter. Also responsible for providing customer service to current Pitney Bowes customers and editing and verifying data for Pitney Bowes. April 1996 to September 1997 Career Information Resource Centers of America/Job Finders, Work Force Division Pembroke Four, Suite 210 Virginia Beach, Virginia 23462 Career Placement Counselor/ Sales Office Manager Responsible for interacting with over 400 businesses in the Hampton Roads area to find clients openings in the local job market. Interview and assess skills of applicants, place applicants into positions they qualify for and fit their salary requirements, teach applicants how to write resumes, and how to prepare for job interviews. This position requires a large amount of sales because it is an employee fee based service. Responsible for hiring and training of new placement counselors, develop advertisements to attract applicants for positions to be filled, and day to day operations of the business. May 1993 to April 1996 Big Bobs? Restaurant and Lounge Timberlake Shopping Center Virginia Beach, Virginia 23452 Restaurant Manager/Personnel Director/Bartender In charge of day to day operations of the business. Duties included, but were not limited to, hiring and training of employees, ordering food and supplies, scheduling, payroll, quarterly sales tax reports, balancing of nightly receipts, banking, promotions, marketing, coordinating special events, and an abundant amount of customer service. Reason for leaving: Business closed April 1990 to May 1993 International Union of Bricklayers and Allied Craftsmen, Local #2 of Virginia 5228 Tidewater Drive Norfolk, Virginia 23503 Secretary/Bookkeeper/Apprenticeship Coordinator Responsible for the recruiting of apprentices for programs through local area high schools, vocational schools, Virginia Employment Commission, and Local Job Fairs. Coordinated training classes through Norfolk Vo-Tech. Conducted evaluations on apprentices in class and on the job also interacted with the Virginia Apprenticeship Council and independent masonry contractors on apprentices? rule, regulations, and wage increases. Developed the first handbook for the Bricklayers Apprenticeship program since 1976. Also responsible for posting, monthly financial reports, life insurance claims for deceased members, collections for payments and premiums for members? health and pension plan, and validated beneficiary assignments. Prepared weekly Payroll, quarterly and year end tax reports, workman?s compensation premiums and claims, and VEC quarterly reports. The Membership Labor Union exceeded 500 members. Reason for leaving: Local unions merged into a district council based out of Maryland. Education/Professional licenses: ? I hold a Property & Casualty Insurance license in 36 States including VA. ? Currently enrolled at Tidewater Community College part-time pursuing Associates degree in Business Management. ? I serve as Secretary on the Board of Directors for The Michelle Pickens Memorial Fund, a non-profit foundation promoting the education and awareness of organ donation.