Financial Administrator

Posted on: 2006-07-06

Danelle L. Knight Telephone (Cell): (818) 903-9146 18414 Collins St. # 108 [email protected] Tarzana, CA 91356 Objective Human Resources Director/ Human Resources Manager/ Human Resources Supervisor Summary of Qualifications Management professional with 12 years of human resources experience in the service industry. Adept at aligning HR policies and programs to accomplish corporate goals and strategic objectives. Excellent skills in problem solving, multi-tasking, time management, and communications. A trusted company advocate who can effectively balance the needs of both individuals and organization. Adaptable in a dynamic environment.  Staffing & Retention  Training & Development  Employee Relations  Customer Service  Benefits Administration  Organizational Development  Performance Management  Payroll  Profit & Loss  Promotions & Merchandising  Inventory Management  Shipping and Receiving Accomplishments  Restructured staffing model, reducing staffing expenses by $20,000 annually.  Coached and developed 6 assistant managers to general manager positions.  Designed and implemented cross-training programs that increased productivity by 300%, growing service business ten-fold.  Improved employee morale and reduced employee turnover by 25% by offering employees individualized coaching and career development strategies.  Implemented an incentive program that was ranked as one of the top 10% programs within the company nationwide.  Streamlined business operations, increasing customer service ratings by 10% in 9 months.  Revised ordering procedure of niche products, improving sales by 10% and increasing company revenues by $1M. Professional Experience Human Resources  Coordinated and directed human resources activities for up to 50 managers, supervisors, and support personnel across 6 departments, in addition to managing a $6 million operation.  Served as liaison between store and corporate headquarters, advising on human resources issues.  Created work schedules to ensure optimal staffing levels.  Oversaw hiring process, adhering to performance requirements and complying with all applicable laws and policies.  Recommended final job candidates with start rate proposals to store manager for approval.  Executed store staffing strategy focusing on balanced staffing levels between full and part time employees, particularly during peak workday hours and peak seasons.  Trained managers in effective recruitment, hiring, training, recognition programs, and performance appraisal system.  Handled associate issues and facilitated in-store employee resolutions.  Interacted with worker's compensation companies, unemployment claims, and insurance companies.  Provided and administered employee benefits such as 401k, medical insurance, dental insurance, short-term disability, and life insurance.  Evaluated managers and supervisors and reviewed performance evaluations of hourly staff.  Processed, audited, and managed payroll through Kronos system, ensuring adherence to company policies and procedures. Danelle L. Knight - Resume Page 2 Operations/Customer Service  Managed internal employee communications in store.  Monitored store appearance and evaluated space and merchandise allocation to reflect company image as well as customers’ needs and interests.  Supervised sales promotions, operations, inventory, and customer service.  Oversaw cashier audits and quarterly inventories.  Trained staff of 25 in reducing selection of bulk, commodity style products.  Coached employees on new ordering guidelines for selecting more up-scale product packaging, resulting in increased sales for both products 3% and 10% respectively.  Created new order master of product index. Employment History Sav-On Drugs, Los Angeles, CA 1990 to 2002 Manager  Hired originally as Manager Trainee, promoted to Assistant Manager after six months, and then promoted to Manager of Human Resources/Operations in 1993 and then in 1997 received promotion to General Business Manager. Brenda Knight Financial Holdings, Northridge, CA 2002 to Present Financial Administrator  Manage private business portfolio, involving real estate holdings, investments, and income security, and make critical decisions to satisfy debts and maintain estate solvency. Education University of Phoenix, Saddleback Valley, CA. M.B.A., Master of Business Administration Arizona State University, Tempe, AZ. B.S., General Business: Major: Accounting Certification/Training  Human Resources Certificate, University of Phoenix  California Health/Life Insurance License Software/HR Applications  Microsoft Word, Excel, Access, PowerPoint, & Outlook.  Kronos timekeeping/payroll monitoring. Professional Affiliations  Society for Human Resource Management