administration assistant, sales or customer service

Posted on: 2006-07-03

Over 8 years of experience in customer service, administration assistant, sales and public relations. Skillful in establishing excellent relations with customers, building loyal repeat business committed, completing the job done effectively. Goal oriented continually striving for more responsibilities. Knowledgeable in Microsoft Office, Excel, PowerPoint, Word, Lotus 1-2-3 Outlook, E-Mail, 10 key-by-touch, and Type 30 wpm. Work Experience: 11/01- present LIL CHEAPER CHILD CARE- Mesquite, Texas Administration Assistant Delegate daily assignments and evaluated performance to develop team spirit and improve the work environment. Updated clients file and posted payments to their accounts. Help to build existing client base by maintaining contact and developing relationships with clientele. Created marketing tools such as brochures, and advertised to locate potential cliental; Implemented quality procedures that increased acceptable cliental production more than 47 percent. 11/00-11/01 COMP USA- Plano, Texas Technical & Customer Support Representative Answered 100-120 calls daily in a call center environment analyzing and troubleshooting software problems. Maximize sales by identifying the profiles and needs of our customers, then offering appropriate products and upgrades to enhance their TurboTax software. Resolved billing inquiries and maintains accounts; researches, analyzes customer issues such as tracking order status, delivery status and monitoring and facilitating smooth operations. 2000-2000 FORD MOTOR CREDIT/MANPOWER-Irving, Texas Administration Assistant Call center environment answering incoming calls in to release leans titles to customers. Researched and negotiated title leans to insurance companies and customer. Researched missing title work though leads, if need reorder titles work. 02/98 - 10/99 AMC 30 - Mesquite, Texas Customer Service Sales Supervisor Responsibilities included, answering high volume calls for ticket sales, refunds, and updated customer accounts. Services also included supervising 5 employees as well as training readiness, resolving customer complaints, cash deities, and closing the theater. 10/96 - 8/97 SEARS-Garland, Texas Telemarketer Call center environment; initiating warm calls to clients of the Sears. Promoted and vended warranties and services of company. Sets up new account information, and resolves customer issues/problems. Researched and resolved customer complaints to ensure customer retention and satisfaction. EDUCATION 43 Credit Hours Eastfield Community College, Dallas Texas