Field (Network) Engineer

Posted on: 2006-07-03

J. Pamela Zito 105 Red Hickory Drive Rochester, NY 14626 585-227-4602 [email protected] OBJECTIVE: Highly effective, certified IT professional with a results driven approach to implementing and supporting technology infrastructures. Extensive experience working with Networks, Vendors and Managers to make technological systems more efficient through the use of multiple platforms and solutions. CERTIFICATIONS/EDUCATION/TRAINING: MCSE, Microsoft Certified Systems Engineer (W2K w/ Active Directory & Exchange) MCSA, Microsoft Certified Systems Administrator MCP, Microsoft Certified Professional CCNA/CCDA, Cisco Certified Network Administrator/Design Associate CNA, Certified Novell Administrator Network+, CompTia Networking Certification **Currently pursuing CISSP Certification*** CAMERON UNIVERSITY, Lawton OK Major: Sociology & Psychology; Minor: Business Management Graduated: Bachelor's Degree, 1992 CENTRAL VA COMMUNITY COLLEGE, Lynchburg, VA - Major: Data Communications, Minor: Engineering WORK HISTORY: SYNERGY GLOBAL SOLUTIONS / TOBIN & ASSOCIATES, Inc POSITION: SENIOR SYSTEMS ENGINEER / SYSTEMS ADMINISTRATOR March 2004-Current 2006 Duties: • Network Engineer for various clients on multiple network infrastructures. • Set up, configuration, maintenance and security of Local Area Networks • Set up, configuration and support of Windows & Novell Servers • Set up, configuration and support of routers, VPNs, Firewalls, Backup solutions and disaster recovery. • Hardware & Software deployment, Project planning and implementation. • Lead Engineer on Data Center move projects and client relocation projects. • Created Desktop Images and performed deployments via Norton Ghost. • Systems include Microsoft Server 2003, Exchange 2003, W2K and Active Directory, Novell Server, NDS and GroupWise. Primary Firewalls implemented are the Cisco Pix & Sonic Firewalls. Utilized various related network security & management tools (ex. Nessus, Snort, Cain & Abel, etc) • I work closely with the other members of my systems and security team to provide excellent network support for our various clienteles. WYETH PHARMACEUTICALS POSITION(s): ASSOCIATE IT ENGINEER; SR IT ANALYST. May 2000-August 2003 Duties: • LAN administration duties on a local area network that is part of a corporate WAN. LAN campus includes multiple Novell and Windows 2000 Servers over two sites via Cisco routers and T3 link. • Windows & Novell server / workstation installs, configurations, upgrades, and ongoing maintenance of hardware, operating system, supporting software including, application of current patches, service packs, and updated virus definition files. • Server administration, configurations, and upgrades, including production application servers, NDS, mail servers and Zen 2 to Zen 3 server upgrades. Client for network is currently Novell Client 4.8 with Zen Works 3.2. Novell 5.1 & Windows 2K w/ Active Directory on the server side. • Software upgrades as well as workstation configurations and installs utilizing Norton Ghost. Applications deployed via Zen Works 3.2. • Project lead and/or coordinator for multiple projects. • Help desk supervisor, troubleshooting and lead technical support. Utilized both Peregrine and Vantive call tracking systems. • Developed and presented training presentations for multiple users and staff, as well as one-on-one instruction. • Change control implementation & Application object creation, testing & reporting • Printer repair and maintenance. • Maintenance of tape backups & restores with Arc Serve 6. • Familiarity with Linux & telephone maintenance/wiring. • Supported multiple applications, including Microsoft Office, Adobe, research lab programs, SAP, Oracle, etc. • Good communication, customer service and presentation skills. Work well independently as well as in a team environment. ORION POSITION(s): SR IT ANALYST, JR SYSTEMS ADMINISTRATOR. Duration: 1999-2000 Duties • Performed contract work with administration duties in LAN s running Novell & NT Servers and NT workstations with and without Novell client. • Microsoft Outlook/Outlook Express administration. • Developed training materials for users. • Implemented and installed software upgrades, including operating systems, Microsoft Office and many others. • Set up and configured workstations and laptops. • Help Desk & Desktop Support (lead technician). FAHRNEY-KEEDY MEMORIAL HOME Position(s): SR. LAN TECHNICIAN, SUPPORT SPECIALIST Duration: 1.5 years, 1997-1999 Duties • LAN and User Support for WinNT 4.0 (with service packs 4&5) running Novell NetWare client 4.60.202 in a multiple server (NetWare) LAN environment. • Work Station Configurations, setups and upgrades. • Software Installations & Upgrades, Data Analysis & Reporting. • Network Tape backup and Maintenance of tape library. • Ran CAT 5 cabling; wired in RJ 45's and patch panels, etc. • Helped to design and build a class/training room with its necessary equipment. • Proficient in WinNT, WIN 95, Microsoft Office 97, Novell, Adobe PhotoShop & Acrobat, Netscape and Internet Explorer, Dial-Up Networking, Internet/Intranet. SEARS PORTRAIT STUDIO Position: Store Manager. Duties: Hiring and training of staff. Responsible for Inventory Reports, Computer Hardware and Software Upgrades, Photography, Equipment Repair and Maintenance, Customer Service & Satisfaction, Scheduling for both employees and customers, Promotional services, etc. 1995-1997 TIME WARNER (Cable and Satellite Divisions) Position: Customer Service Manager Duties: Floor Manager for CSR staff. Trained staff in areas to include customer service, sales and scheduling as well as customer satisfaction. Other duties included Data Compilation and subsequent entry into Computer Systems for System wide Fiber Optic Upgrade, Computer Scheduling & Data Entry for Service Dept., Credit Reports & Collections, and Sales & Dispatch. 1993-1995 TROPIGAL SPORTSWEAR Position: Business Manager. Duties: Hiring and Management of office staff as well as staff (models) for sportswear fashion shows. Office Computer setup and upgrades. Merchandise Sales and Distribution. References available upon request