Customer Service Rep/Warehouse and Delivery Assistant

Posted on: 2006-07-02

912 Holly Drive Sumter, SC 29154 Phone 803-491-5976 E-mail [email protected] Tia Troy Objective MBA graduate student seeking to gain employment in the public or private sector, who is willing to start from any entry-level position and work hard for advancement. Education July 2004 - Present Walden University Minneapolis, Minnesota Master\'s of Business Administration with a Concentration in Human Resource Management • Current Grade Point Average of 3.7. January 2004-May 2004 East Carolina University Greenville, North Carolina Post-Baccalaureate Courses (MPA) • Human Resource Management • Productivity in the Public Sector December 2003 Campbell University Buies Creek, North Carolina Bachelor of Arts in Government with a Concentration in Public Administration/Public Policy. • 3.0 Grade Point Average in all major course work. Work experience August 2005- Ashley Furniture Home Store Sumter, SC Customer Service Representative • Assistant to the Customer Service/Warehouse Manager • Application reviews for perspective employees, including conducting preliminary interviews, scheduling interviews and reference checks. • Interact with customers on issues concerning furniture damage, malfunction, warranty issues, etc. • Research each customer service issue to decide the most effective course of action to remedy the issues while remaining within company guidelines, and take appropriate action within a timely manner. • Contact customers when merchandise arrives to schedule the pick-up or delivery of the merchandise. October 2004 - OfficeTeam Columbia, South Carolina Administrative Temporary Employee • Shasta Vending: Administrative Assistant/Inventory Specialist with duties that included data entry, typing and preparing correspondence, maintaining customer files, and monitoring, tracking, and placing company equipment. • Benedict College Student Financial Services department with duties that included customer service, data entry and all other clerical duties. • Nationals Inc. pageant representative with duties that included interviewing contestants and data entry. April 2003-December 2003 Polo Ralph Lauren Factory Store Smithfield, North Carolina Head Cashier June 2001-August 2001 Little Caesar\'s Pizza Dunn, North Carolina Assistant Manager August 2000-January 2003 Buies Creek Elementary School Buies Creek, North Carolina Tutor/Teacher\'s Aid Strengths • Exceptional typing skills with proficiency in MS Office and the Internet. • Excellent written and oral communication skills. • Exceptional customer service skills. References Available Upon Request