CustomerContactAssociate

Posted on: 2006-06-26

DEBORAH L. DAY 2411 Dewberry Lane, Pasadena, TX 77506 [email protected] Home: 713-946-2754 • Cellular: 832-724-8594 OBJECTIVE • To obtain a position as a Customer Service Representative or Receptionist SKILLS • Proficient in sales and marketing • Good verbal and written communication skills • Data entry • Troubleshoot and solve problems • Team player • Professional disposition • Sensitive to confidentiality • Meet deadlines • Work well under pressure • Highly organized SUMMARY • Surpassed office sales goals by 10% • Have 15+ years of customer service experience in diverse environments • Dedicated to providing outstanding service with exceptional public relations and communications skills • Developed outstanding skills in a special company program for a call center • Experienced call service representative handling 500 + calls per day EMPLOYMENT HISTORY AT&T Corporation, Customer Contact Associate • Answered 500+ incoming calls daily; • Researched rates and manually prepared billing and credit statements using AT&T software • Evaluated customer needs and offered products and services in order to retain call base and increase customer satisfaction • Data Entry • Sensitive to customers needs including various accents, dialects, disabilities and geography Stop-N-Go, Clerk/Cashier/ Cash Register Operator • “Closed-out” cash register and balanced cash drawer • Coordinated inventory control • Ordered products and supplies • Reconciled delivery statement to orders placed • Organized stock of new products and assigned pricing EDUCATION HISTORY New Horizons Learning Center • Microsoft Computers Made Easy • Microsoft Windows 98 • Microsoft Word 98 • Microsoft Excel 98 • Microsoft Internet Explorer • Outlook Express San Jacinto College Central, Continuing Education • Microsoft Windows XP • Microsoft Access 2003 • Microsoft Word 2003 • Microsoft Excel 2003 • Microsoft PowerPoint 2003 • Internet