Customer Service Representative

Posted on: 2006-06-26

NICOLE CALDWELL 6825 Radbourne Road Upper Darby, PA 19082 [email protected] 610-656-5594 (cell) PERSONAL OVERVIEW Proficient with computers and software applications WORK EXPERIENCE Hartford Steam Boiler Inspection and Insurance Company, Wayne, PA 1997-2006 Quality Analyst, 2002 Present Review policies in various systems to ensure customer satisfaction; assist Customer Service Representatives in the clarification of correspondence. Team Coordinator, 2000-2001 Managed projects for Team; ensured swift reaction and resolution of customer problems; conducted performance appraisals and performance management activities within team; consistently met all quality and turnaround standards; maintained and nurtured a climate of encouragement, professionalism, and customer advocacy. Customer Service Representative, 1997-2000 Served as liaison between the underwriter and the customer. Performed updates and changes to policies at the request of the insured, underwriter, or agent. Accepted and made calls to check on the satisfaction of clients. Assembled, copied, and mailed insurance policies to customers. Attended training classes to improve customer relations skills. Receptionist, 1997 Met and greeted all incoming guests. Directed calls throughout the office, updated phone directory, and mailing list. Maintained calendar for meetings and appointments. Sport Honda of Norristown, Norristown, PA Sales Associate, 1997 Assisted customers in selecting vehicles; wrote up all necessary paperwork to complete transaction; and attended training to assist increasing customer satisfaction. GCC, Inc., King of Prussia, PA Customer Service Representative, 1995-1996 Scheduled prospective attendees for symposium in their respective cities; made all travel arrangements, including hotel and air travel; and responded to doctor inquiries. EDUCATION Rosemont College Bachelor of Arts, Organizational Development (Dec. 2006) GPA: 3.9/4.0 COMPUTER SKILLS Windows, Microsoft Word, PowerPoint, Lotus Notes, Excel, Phoenix, LPS, QRIS, Passport Session