Customer Service Representative

Posted on: 2006-06-22

Tara Lynne Matthews 3030 Kay Street Houston, TX 77093 (713) 527-3181 [email protected] OBJECTIVE Seeking a position with a growth oriented company that offers challenge and an opportunity for advancement and personal growth. QUALIFICATIONS Excellent verbal and written communication skills Work well with diverse people Produce quality work and meet deadlines Self motivated and well organized Team player with strong interpersonal skills Capable of working in a fast pace environment Committed to professional development WORK HISTORY Assistant Executive Director – The WALK Organization. Houston, TX 2004-Present Direct activities of members and volunteers. Planned and scheduled fundraisers. Interview clients individually, in families, or in groups, assessing their situations, capabilities and problems to determine what services are needed to meet their needs. Recruit, interview, and hire volunteers. Prepare agendas and make arrangements for committee, board, travel, and other meetings. Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated. Maintain case history and prepare reports. Office Assistant – Gulf Coast Beverage Company. Houston, TX 2005-2005 Answer telephones, screen and place calls, and follow up on voice mail recordings, refer caller to appropriate parties. Prepare, process, and verify invoices, bills, checks, and receipts. Communicate with customers, employees, and other individuals to answer questions, take orders, and address complaints. Maintain and update filing and inventory, either manually or using a computer. Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto disks for subsequent entry, using keyboards or scanners. Customer Service – Jackson Hewitt Tax Service. Houston, TX 2005-2005 Transmit information or documents to customers, using computer, mail, or facsimile. Receive payment and record receipts for services. Accurately entered personal data using customized computer program. Performed basic bookkeeping skills. Administrative Assistant – Central Texas College. Killeen, TX 2003-2003 Proficient with Word, Excel, Access, PowerPoint, Outlook and various office suites and Internet applications. Working knowledge of data management software. Generated monthly reports, memos, and letters. Performed such duties as: Dictaphone, typing, file management, recordkeeping, data entry, editing, sorting and distributing mail. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. EDUCATION Houston Community College Associate in General Studies. Houston, TX 2005-Present Central Texas College Certified Administrative Assistant. Killeen, TX 2003