Executive Consultant

Posted on: 2006-06-21

Lisa Flournoy 610 San Clemente Dr. Keller, TX 76248 (817) 431-8647 PROFESSIONAL PROFILE ELLIPSE ENTERPRISES LLC (Keller, Texas) 2002-Present Executive Consultant Provides training consulting services to companies to facilitate the implementation of new procedures, products and services. Services include the development of computer-based courses, student/instructor manuals and related learning aids. Specific client projects include the following: • Developed training curriculum to manage commissary purchases and prepaid calling services. • Developed and implemented training processes and best practices for software company. • Developed a training management system for state reporting and management analysis. • Produced an operations manual encompassing beginning-to-end procedures in the sale of home entertainment products and services. • Established RFP and channel partner processes and procedures for a homebuilder VAR. TEKSYSTEMS INCORPORATED (Dallas, Texas) 1998-2002 Director of Technical Training (2000-2002) Provided training management related to data and voice technical training, project implementation and new employee orientation for data and voice communications support services. • Instrumental in decreased operating expenses through implementation of inventory controls and management, travel policy, expense reimbursement requirements and elimination of non-essential training delivery assets. • Led the development of in house project management training curriculum and managed new-hire orientation and corporate culture training. • Developed performance-based appraisal and compensation system. • Negotiated with vendors for training services resulting in additional revenue through WBT. • Responsible for the selection and implementation of enterprise-wide training management system resulting in 20% increase in department productivity and improved ROI tracking. Manager of Technical Development (1998-1999) • Managed 19 technical instructors and 11 administrative support personnel in the delivery of training services to employees and contractors. • Designed new and improved existing curriculum that increased training revenue 200% and student enrollment by 35% through overhaul of training curriculum and service offerings. • Assisted Director in the management of $2M operating budget. • Maximized department productivity through coordination of class schedules, resources, and personnel resulting in increased instructor utilization rate of 30%. • Developed train-the-trainer curriculum, instructor performance and certification readiness standards. • Conducted inventory audits and site inspections. • Collected and maintained data on national training activity status and created training ROI metrics. CARREKER INCORPORATED (Dallas, Texas) 1997-1998 Senior Project Manager • Supervised field and office operations for banking services firm selling and implementing a mainframe to PC-based cash reduction system; developed the training manual for operating implemented system. • Directed programmers in meeting specification requirements and troubleshooting migration issues related to systems integration. Performed daily and weekly progress analyses and generated reports. TECHNOLOGY SERVICE SOLUTIONS/IBM (Roanoke/Irving, Texas) 1994-1997 National Project Manager (1996-1997) Supervised technical personnel involved in the installation, maintenance and operation of network environment for company clients. Included: • Evaluating overall and individual work performance to determine service effectiveness. • Monitoring time and dollar expenditures to ensure project and budgets meet established targets. • Developing analysis, guidelines and documentation standards. • Reconcile conflicts within and between staff regarding resources, deadlines and standards. • Coordinated payroll reporting. Technical Training Manager (1994-1996) Played an integral role in the start-up of a national network servicing organization including program development and implementation in the training of 500 technical professionals. • Managed the training and development of technical personnel, including monitoring employee certification requirements against service-level agreements. • P&L responsibility for $2M annual operating budget. • Implemented employee skills management system for skills gap analysis. • Provided pre-sales and post-sales support related to skill requirements and skill gap management of employees for service offerings. • Oversaw the development and implementation of skills assessment tracking system for service staff. SABRE TRAINING SYSTEMS AND SOLUTIONS (Dallas-Fort Worth, Texas) 1993-1994 Senior Educational Consultant Served as Lead Instructor in connection with training courses in the installation, upgrade, maintenance and operation of Novell networks. • Responsible for turnaround of center to profit status through coordination with local businesses for employee attainment of technical certification training. • Increased course offerings by 45% through increased instructor certification. • Standardized classroom computers and setup. Certifications and Affiliations VP of Programs, Dallas/Ft. Worth Chapter, Helpdesk Institute 2005 IT Project+ Certification, CompTIA 2003 - Present Member, Knowledge Management Professional Society (KMPro) 2002 - Present Member, American Society for Training and Development (ASTD) 1995 - Present A+ Technician Certification (CompTIA) 1999 - Present NetWare Certified Instructor (Novell) 1990 – 2003 Currently pursuing Certified Professional in Learning and Performance (CPLP) certification. Software Proficiency: Microsoft Word, Excel, PowerPoint, Access, Project, Visio, and Outlook.