customer service representative

Posted on: 2006-06-20

Professional Skills Customer Service Adept Computer Skills including Microsoft Word/Excel/Access Sales Inventory Control Education State University of New York at New Paltz Completed 32 credit hours towards Bachelor of Arts Degree Relevant Professional Experience United Healthcare, Kingston, NY September, 2004 - present Customer Care Professional Responsibilities Keep abreast of updates to company and industry practices pertaining to the implementation of insurance claims for current and retired New York State employees. Explain insurance coverage to providers and customers in a call center environment. Maintain and update basic knowledge of insurance industry jargon and procedural codes. Resolution of provider and customer disputes, referral to other departments when necessary. Data entry. Tax Preparation Fleet Libris Bank (currently Bank of America) January, 2004 – June, 2005 Responsibilities Input tax returns into database insuring accuracy. Additional Professional Experience Ulster Home Care, Kingston, NY October, 2002 – January, 2005 Personal Care and Home Health Aide Responsibilities Provided and supported patients with personal care. Assisted patients with household chores and routine errands. Maintained reports following company guidelines on patient progress. Cappuccinos Restaurant, Red Hook, NY January, 2002- June, 2002 Mohonk Mountain House, New Paltz, NY October, 1999- January 2001 Server Responsibilities Maintained knowledge and interest in food and wine while providing food service in fine dining restaurant. Filenes Department Store, Glendale, CA September 1998- October 1999 Sales Associate Responsibilities Customer Service and Sales in a retail environment. Cash accounting Inventory control Excellent References upon request