Benefits Management/Guest Services (PR)

Posted on: 2006-06-19

REBECCA E. WHITE (704) 568-7438 6120 Tiara Lane #303  Charlotte, NC 28212 [email protected] PROFESSIONAL PROFILE • Benefits Management: Direct preparation and distribution of written and verbal information to inform employees of benefits programs. Direct clerical functions, updating records and processing insurance claims. Interview, select, hire and train employees. • Human Resources Advisor: Provide establishment personnel assistance in identifying, evaluating and resolving human relations and work performance issues to facilitate communication and improved employee human relations skills and work performance. • Training & Development Instructor: Develop, conduct and test training programs for employees of service and government establishment. Conduct training sessions covering specified areas such as new employee orientation, on-the-job training, introduction to computer programs, sales techniques, health and safety practices, public relations, refresher training, retraining displaced workers and leadership development. • Community Organization/Public Health Educator: Plan, organize and coordinate programs with agencies and groups concerned with social community problems. Promote and coordinate activities, agencies, groups and individuals to meet identified needs. Prepare and disseminate educational and informational materials. • Key Strengths: Reliable, innovative, and detail-oriented with dynamic leadership and team-building abilities. Exceptional interpersonal, communication, and presentation skills. Develop constructive and cooperative working relationships with others, maintaining them over time. PROFESSIONAL ACHIEVEMENTS DANVILLE SCIENCE CENTER – Danville, VA 2005 to 2006 Guest Services Specialist (Benefits Manager) Managed admissions, retail sales, and visual operations. Processed daily cash, check, and credit card transactions.  Created all daily financial reports, prepared deposits, and created activity reports for state office.  Award-winning membership sales performance. Managed special group reservations, and data entry.  Recruited, coordinated, and supervised center part-time staff and volunteers. CENTRAL PIEDMONT HEALTH SERVICES, INC. – Danville, VA 2002 to 2004 Community Organization/Public Health Educator (Outreach/Special Projects Coordinator) Planned, directed and coordinated activities of designated projects to ensure that objectives of project were accomplished within time and funding parameters. Prepared and disseminated information to the public regarding medical organizations and services using newspapers, periodicals, television, radio, and other forms of media. Provided medical presentations and scientific illustrations for public demonstration purposes. Managed, developed, and implemented all marketing activities to maximize community awareness.  Managed the design, layout, and cost estimation process for exhibits and displays promoting the Children’s Health Insurance Program of Virginia, the Family Access to Medical Insurance Security Plan, and Medicaid insurance and Susan G. Komen grant project.  Introduced health programs offered to uninsured and underinsured dislocated populations of Danville, Martinsville, and the counties of Pittsylvania and Henry for disease prevention purposes.  Case manager for qualified applicants. Formed partnerships with local health agencies to assist families. Distributed educational and promotional publications for health-related programs. PITTSYLVANIA COUNTY COMMUNITY ACTION, INC. – Chatham, VA 1999 to 2002 Information Systems Specialist/Planner (2000 to 2002) Health Services Program Manager (2000 to 2002) Executive Administrative Assistant & Summer Youth Employment Facilitator (1999) Oversight for five counties and two cities, maintaining a client base totaling 6,300 members. Manage daily operations while overseeing client records, grant application development, proposal development and implementation, and program assessment. Ensured project goals were met within time and funding parameters.  Developed and promoted public service announcements, news releases, brochures, and other public relations materials and campaigns for purposes of community awareness.  Initiated outreach strategies to form major partnerships with community and faith-based organizations, law enforcement organizations, and state and local officials, including business roundtable discussions. TIME WARNER CABLE (CABLEVISION INDUSTRIES/CVI) – Danville, VA 1985 to 1998 Customer Sales and Service Manager (1990 to 1998) Customer Sales and Service Supervisor (1987 to 1990) Customer Sales and Service Representative (1985 to 1987) Provided strategic direction for of more than 36,000 cable subscribers in Danville, VA and Reidsville, NC. Developed and implemented customer strategies and product sales objectives, tactical account penetration programs, and quality performance action plans for 25 customer service personnel.  Managed call center operations that averaged more than 20,000 calls per month.  Provided marketing, product management, quality control, policy development, risk management, staffing, and customer service support to North Carolina branch locations.  Improved business processes and services through effective customer service training.  Received performance awards and “top-achiever” recognition in areas such as sales, general management, business development, customer service, cost controls, productivity, human resource management, and training and development. COMMUNITY SERVICE  Dan River Region Cardiovascular Health Initiative Program – Danville, VA Board of Directors (2003 to 2006)  Danville/Pittsylvania Community Health Coalition – Danville, VA Founding Member Vice President (2004 to 2006) Community Health Educator/Outreach Specialist (2000 to 2006) Secretary (2000 to 2003)  Virginia Department of Health HIV Community Planning Committee – Richmond, VA Active member (2000 to 2005) PROFESSIONAL ASSOCIATIONS  Community Voice – Lynchburg, VA (2003 to 2006)  American Heart Association (2002 to 2004)  Danville/Pittsylvania County Chamber of Commerce (1999 to 2004)  Women in Cable and Telecommunications (1995 to 1998)  Virginia Jaycees (1990 to 1992) EDUCATION Bachelor of Science Degree, Business Administration and Management AVERETT UNIVERSITY – Danville, VA