Office Specialist, Sr.

Posted on: 2006-06-16

Shannon Stevens 499 East Appaloosa Road Gilbert, AZ 85296 480-539-1113 [email protected] Dependable Jack-of-all-Trades, Excel/Access Guru POSITION OBJECTIVE AND SKILL OVERVIEW I am a team player who wants to do the best I can to drive the revenue and success of the company I work for. I am an independent, detail-oriented, confident and a dependable employee. I have extensive Microsoft Excel and Access knowledge especially with data manipulation and segmentation. I also know the higher education and real estate industry well. I am used to a fast-paced, multi-tasking, ever changing environment. I also have HTML and design knowledge and have built 7 web pages, including my own, as a hobby and for work. I have a passion to learn and excel. I catch on quick and am self-taught in many of the applications that I am proficient at. I am very hardworking and dedicated to my work and I take great pride in making sure that the quality and efficiency of my work is outstanding. I will be your go-to person and jack-of-all-trades. EDUCATION Arizona State University US-Arizona-Tempe Bachelors of Science in Clinical Psychology-3.7 GPA- 18 Credits until completion Mesa Community College US-Mesa, Arizona Undergraduate general Studies-3.7 GPA Transferred to Arizona State University EXPERIENCE 8/2004-present Arizona State University - Facilities Management-Campus Signage (Randstad) Tempe, AZ Office Specialist, Senior I manage the day-to-day administrative tasks and program coordinating for the Sign Shop and I am responsible for investigating, evaluating and resolving administrative/operation problems. I process and program work orders as they come into the shop. I created and implemented a new online ordering system using html coding and basic scripting and am responsible for publishing and updating information. I created and implemented a Customer Satisfaction survey for the online ordering system and close of work order. I improved reporting procedures by creating and analyzing reports using Excel and Access databases. I analyze, summarize and interpret information and research, summarize and compile data as requested. I handle the management of employee time cards and work on streamlining the process of organizing the sign shop crew. I also have gone along with the installers on jobs and was responsible for evaluating/recommending ways to maximize and streamline the processes involved from ordering a sign to installing the sign. I oversee and supervise the operation of the shop and support the supervisor. I have developed and recommended new or revised program goals and objectives, developed and scheduled program work, conferred with staff to provide technical advice and problem solving assistance and prepared periodic reports on program activities, progress, status or other special reports for management. 11/2003-5/2004 Alpha Omega Publications (Corestaff) Chandler, AZ Executive Administrative Assistant I supervised the IT department of 45 people and supported the Vice President of Information Technology. I managed Hardware and Software Inventory for the company as well as Hardware and Software procurement. I assisted on the Web Project doing some basic HTML coding and general placement and design. I also was responsible for Project Management support for the IT sub-departments (Network Services, Tech Support and Software Development). I handled sensitive information on a daily basis; managed the Vice Presidents calendar and daily tasks and was responsible for scheduling meetings. I interfaced with vendors and customers on a daily basis, prepared reports, minutes, agendas, transcribed for the VP, wrote correspondence via email, coordinated logistics, scheduling and communications with outside vendors and staff as well as helped revise legal documents. I monitored and administered expenditures to ensure that budget allocations were not overspent, prepared and assisted in preparation of proposal for funding and/or funding continuation from outside vendors. I also developed and maintained databases and was responsible for analyzing, summarizing and interpreting information after I researched and compiled the data. 1/2003-11/2003 Tennison & Associates Mesa, Arizona Communications and Computer Specialist I was responsible for keeping the office running smoothly and seamlessly. I was the Executive Assistant to the Vice President of the company. I answered and routed the phones, filed, prepared reviews and visual presentations for customers, ran reports, developed and maintained the database of customers, supported the brokers in the office and investigated evaluated and resolved operational changes. I was responsible for all office computers/network and all office equipment maintenance and technical support. I managed and updated the office network and maintained virus protection and integrity of the network. I ordered office supplies, maintained inventory and interacted and maintained liaison with clients, other brokers and outside mutual fund and annuity companies. I also built, published, updated and maintained the company website. 2/2001-Present New Hope Cattle Dogs Gilbert, AZ President and Founder I started and currently run this non-profit corporation. I develop, compile and write communications and promotional literature for distribution as fliers, brochures, educational material and email newsletters and coordinate process from development through printing and distribution. I researched, compiled and published information for submission of the Corporations Articles of Incorporation and By-laws to the Arizona Corporate Commission. I have reviewed applications independently to determine acceptance or rejection of new homes. I supervise and coordinate activities for up to 40 volunteers through out Arizona, Colorado and California. I interpret and write policies and procedures. I manage the day-to-day administration tasks of correspondence through email and regular mail, answer phones, interface and overcome objections with customers and volunteers. I make business decisions, investigate, evaluate and resolve administrative and operational problems. I facilitate meetings and hold educational workshops for the public. I also interface with outside vendors, county/state facilities and business peers and associates for fundraising, policy and education. I prepare reports, minutes, agendas and notices for distribution to my volunteers. I built and maintain the company website. I prepare the budget and monitor and administer expenditures. This is an entrepreneurial business that operates in Arizona and Colorado. I am responsible for every aspect of the business from customer service, marketing, sales, administration, accounting and maintenance. 4/1999 - 9/2002 Homestore.com Scottsdale, Arizona Sales Operations Specialist & Web Market Research I developed and maintained a database of 96,000 records and researched, analyzed, summarized and interpreted multi-family real estate data. I evaluated current policies and procedures, recommended policy change and published and updated company policies. I was tasked with improving reporting procedures and investigated, evaluated and resolved administrative and operational problems to help streamline the process for staff members. I was also responsible for sales territory break out and research analysis for each sales territory, assisted in contract management, sales support, keyword placement, search optimization, market analysis, web statistical analysis through Media Metrix, etc. and statistical analysis. I have had experience working Trade Shows for the Multi-Family Industry and creating marketing collateral such as brochures and fliers, implementing and managing the Customer Retention Program which included customer surveys, retention communications and cancellation recovery. I also built, updated and maintained Homestore's Sales Intranet Portal. I have very accelerated skills working on the Internet and with all Microsoft Office applications. I was the administration/sales support for 30+ Sales people and Executive Assistant to the Vice President of Sales, Vice President of Operations and Vice President of Marketing. Writing letters, interpreting policies and procedures and communications with the customers and employees was part of my daily routine. I was responsible for evaluating and proposing new ideas on program effectiveness to improve and streamline current methods. I also developed and facilitated meetings, workshops and training groups for staff and customers and I developed, compiled and wrote communications and promotional literature for distribution in fliers and email newsletters and coordinated process from development through printing and distribution. I prepared reports, minutes agendas and budget recommendations as well as monitored sales team expenditures. 1/1997 - 2/1999 Hallum, Inc Scottsdale, Arizona Assistant Manager I assisted the Manager in hiring and interviewing employees and was responsible for tabulating and maintaining store inventory. I supervised the activities of subordinates. I managed the daily bookkeeping for the station and was responsible to make the daily bank deposits. I coordinated, managed and supervised a team of 6 people and was responsible for writing employee reviews. I developed and maintained the database and accounting books for the store, basic administration tasks such as writing letters and memos, preparing and analyzing reports on store performance and attending to the customers needs. I monitored, administered and approved expenditures to ensure that budget allocations were not overspent. 3/1993 - 12/1999 Animal Attitudes Gilbert, Arizona Professional Dog Trainer and Small Business Entrepreneur I taught basic obedience and behavior modification to people wanting to train their dogs. I also ran a group obedience class, went on sales appointments, provided customer service, and worked at overcoming objections and serving the customer to the best of my ability. I did basic administration tasks such as writing correspondence and progress reports for customers, researched, summarized and compiled data for use in reports, developed and maintained a database of clients, marketing to potential clients and daily book keeping and record keeping. I also created marketing materials and training manuals. I recruited customers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures or presentations. I prepared the budget and monitored expenditures. This was an entrepreneurial business that I ran entirely by myself. I was responsible for every aspect of the business from customer service, marketing, sales, administration, accounting and maintenance. REFERENCES-PROFESSIONAL Jim Newell 480-363-4015 Mitch Fuller 602-463-8590 Marc Morin 602-625-2363 Jim Patterson 602-439-1292 SKILLS Skill Name Skill Level Experience MS Excel Expert 12 years MS Access Intermediate 7 years MS Word Expert 12 years MS PowerPoint Intermediate 7 years MS Outlook Expert 6 years MS Outlook Express Expert 2 years HTML Intermediate 4 years Graphic Design for Web Beginner 3 year Adobe Photoshop Intermediate 4 years Dreamweaver Intermediate 5 years Frontpage Intermediate 6 years Market Research Intermediate 2.5 years Statistical Analysis Intermediate 2.5 years Web Marketing Intermediate 2.5 years MapInfo Intermediate 3 years Macromedia Fireworks Beginner 2 years Act! Intermediate 3 years Customer Service Expert 11 years SalesLogix Intermediate 3 years Great Plains Intermediate 3 years Quark XPress Beginner 1 year Pagemaker Intermediate 1 year Frontpage Intermediate 3 years AS 400 programs Beginner 1.5 years Advantage Beginner 1 year Executive Administration Intermediate 7 years Administration Expert 12 years