Patient service Manager

Posted on: 2006-06-14

Anna B. Suarez (661)212-2586 Mobile (661)273-2575 Home Hello my name is Anna Suarez. I'm very interested in the opportunity to join your company. I have always been comfortable in a leadership position and welcome the challenges that come with a thriving market. I feel that the biggest attributes I have gained through out the years of management and customer service are accountability, puncuality,and the rewarding feeling of knowing your services helped make the client a return customer and benefited the company thru your high quality of customer care. These attributes of can be carried thru any type of industry. I believe the skills and experience I have to offer will be a great contribution to you company. Thank you for your kind consideration. Work Experience Patient services manager High Desert Medical Group Lancaster Ca, March 2004 thru June 2006 Some responsibilities of front office manager in a fast paced medical office include but are not limited to: Phone call distribution, patient registration, update employers on status of employee physicals, drug results, medical work limitations. Workers compensation adjuster updates. Gathering all necessary information on w/c claims. Request EMS transportion when severe injuries need transfer to hospital E.R.Marketing and maintaining profiles on appox 200 companies for most current information i.e. w/c insurance,address,polices and procedures. Translating during office exams, translation of Spanish written first report of injury forms. Overseeing appointments of multiple doctors, meeting, and seminars. Branch Manager Hertz Local Edition (Antelope Valley - Northridge) April 2001 to January 2004 Supervision of multiple locations thru the North Valley District. Applies training of professional customer service skills and car rental knowledge to customer service reps. Maintained district protocol for the most efficient strategy for increasing revenue in the replacement and retail market. District payroll preparation for cooperate processing. Fleet distribution for revenue maintience and growth. Over all marketing of car industry i.e. dealerships, insurance companies, travel agencies. Field Supervisor of medical examiners Accumed Paramedical Service Palmdale Ca. May 1999 to October 2001 Offering quality pre-qualifying physicals services to Insurance agents thru out the Antelope Valley. Supervised paramedical examiners and oversaw appointment accuracy. General overview of business office, time accuracy from appointment to appointment. Kept updated information to insurance agents of customers results. Blood collections redraw when first examiners 3 attempts failed. Resolving customer complaints and issues. Medical terminology, phlebotomy license and basic medical assistant knowledge needed to provide accurate medical information for insurance applicants physicals. Education History Highland High School Palmdale Ca. September 1992 to July 1999 California State University Northridge Northridge Ca, October 1997 to July 1999 North Valley Community College San Fernando Ca. May 1998 to August 1999 Qualifications Fluent Spanish speaking, some reading and writing. Exceptional customer service Highly motivated Professional knowledge of front line behavior