Typist

Posted on: 2006-06-14

Qualifications I have a total of eleven years of general office experience, performing a wide range of clerical functions in many types of business offices, often in a customer service capacity and oftentimes involving cash handling. I am most effective in work requiring focus, accuracy and attention to detail and I am expert in composing, editing, proofing and typing documents using Microsoft Word for Windows. Work History Highlights 2005- present Typist, Publishing Services and Strategies, Rockville, Maryland. On-call part-time work, typing transcripts of taped interviews and seminars. 2004 Records Clerk, Spectrum International Inc., Rockville, Maryland. Contract position for Department of Health and Human Services. Data entry, filing, copying. Prepared files for scanning, processed incoming correspondence, assisted in preparing outbound correspondence and quality control. 2002-2003 Data Entry Clerk, The Faneuil Group, Hampton, Virginia. Provided clerical support to sales department. Input sales orders for landline telephone service, using market-specific customized softwares. 2001-2002 Customer Care Representative, Nextel Communications, Hampton, Virginia. Took incoming calls to assist customers with issues and inquiries regarding wireless telephone service, such as upgrades, billing adjustments, rate plan changes and troubleshooting. 1999-2000 Front Desk Receptionist, U.S. Census 2000, Newport News, Virginia. Took incoming calls for the recruiting and field offices, answered inquiries, routed calls and relayed messages. Scheduled testing, conducted telephone interviews to select applicants for hire, and scheduled orientation and training for selected applicants. Keyed applicant data and geo-coded applications. Prepared FedEx shipments, signed in visitors and issued visitor passes, and maintained the conference room calendar. 1996 Order Entry Clerk, Newport News Catalog, Hampton, Virginia. Seasonal position. Took phone orders for catalog merchandise, catalog requests, credit applications. Checked stock and status of orders. Assisted customers in selection of merchandise. Signed up customers for Discount Club membership. 1994-1995 Enumeration Clerk, R.L. Polk, Newport News, Virginia and Suffolk, Virginia. Collected and compiled information from businesses and residences to update city directories. Performed quality control checks on field enumerators. 1986-1988 Manager, Public Storage, Rockville, Maryland. I opened and closed the office each day and handled all telephone and walk-in customers, and processed all paperwork, which included leases, insurance forms, transmittals, correspondence, billing statements, and monthly and quarterly reports. Received letter of commendation from home office for discovering and correcting irregularities in the files left by previous managers. Received mention in company newsletter for 100% accurate reports. Responsible for taking payments, issuing refund and reimbursement checks, ordering supplies, collections and bank deposits. Collected outstanding late fees left over by previous management that had been delinquent for months and years. I trained a relief manager and a resident manager to take over my position.