Trainer

Posted on: 2006-06-14

DONNA PICKING 2801 Walnut Bend Lane #110, Houston, TX 77042 713-334-7425 (home) 713-876-5918 (cell) [email protected] OBJECTIVE Customer Service/Date Entry / General Office PROFILE Experienced with proprietary software for data entry and retrieval; update and maintain customer data; familiar with general office equipment including copiers, fax machines, and 10-key calculators. Skilled in customer service and telephone operations; handle customer inquiries and phone presentations in a professional manner. Trained in various troubleshooting terminals in order to train new merchants. EXPERIENCE Telecheck , Houston, TX 1999-2006 Merchant Service Representative  Handled both dial-in and dial-out phone contacts with tact and professionalism.  Utilized proprietary software for entering customer information into a computerized database.  Performed customer quality control. Assisted with downloading, and editing programs to serve as additional help for merchants needs. Star Furniture , Houston, TX 1994-1999 Customer Service/Special Project Analysis  Effectively handled customer inquiries for the information center.  Retrieved phone numbers and addresses from the company database.  Input, filed contracts and assisted with special projects assigned by management. .  Tracked deliveries, processed contracts, ordered supplies, data entry EDUCATION Earned High School Diploma, Also attended HCC