Customer Service Representative

Posted on: 2006-06-12

Candra Freeman 3443 Addicks Clodine Rd#1205 • Houston, TEXAS 77082•PH (409) 543-0039 Email:[email protected] OBJECTIVE Seeking a Help Desk Customer Service position with a company /organization that will allow the opportunity for career advancement and personal growth. COMMUNICATION AND INTERPERSONAL SKILLS Work effectively individually and as a team member Maintain a positive and professional attitude dealing with customers Professional and courteous approach to customer service Excellent oral and written communication skills Proficient in MS Word , Windows XP PROFESSIONAL RELATED EXPERIENCE Troubleshooting , activate service and disconnect service, assist the customer in setting up field technicians. Answer users\' inquiries regarding computer software and hardware operation to resolve problems. dispatching onsite service to replace failed components, technical support , handling the complaints of customers. Enter commands and observe system functioning to verify correct operations and detect errors. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Confer with staff, users, and management to establish requirements for new systems or modifications. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Refer major hardware or software problems or defective products to vendors or technicians for service PROFESSIONAL WORK HISTORY Clientlogic Port Arthur, Texas T-Mobile Technical Support Representative Dell Technical Support Representative Port Arthur, Texas Telecheck Houston, Texas Collections Representative Wow Internet and Cable Port Arthur, Texas Customer Service Representative EDUCATION Abraham Lincoln High School Port Arthur, Texas Dell Corp. - Dell Certification Technician Port Arthur, Texas