Cust Serv Rep

Posted on: 2006-06-11

EDITH Y. RODRIGUEZ 160 EDGEWOOD AVE. CLIFTON, NJ 07012 TEL #973-246-9147 CELL# 973-943-3843 EXPERIENCE 2003 - 2004 St. Joseph Hospital & Medical Center Paterson, NJ Customer Service Representative/Human Resources  Received incoming calls from employees, employers and companies.  Took care of any employee related questions in regards to benefits, job postings, transfers, etc.  Prepared new prospects for interviews with applications and testing if needed.  Assisted prospects with any questions in regards available positions.  Assisted employees with any referral letters.  Received incoming faxes, mail, and phone calls from companies requesting background checks on employees and supplied the necessary information.  Utilized word for correspondence.  Handled all department mail and distributed accordingly. 2002 - 2003 Popular Club Garfield, NJ Customer Service Advisor  Received calls from consumers.  Answered any consumer questions related to their orders, shipping, backorders, and returns.  Processed orders in computer.  Took payments on accounts over the phone.  Sent out call tags and return authorizations to consumers.  Assisted both English as well as Spanish consumers. 1994 - 1998 Ewal MFG Belleville, NJ Assistant Systems Operating Manager  Provide administrative support to Sales/Customer Service, Purchasing, Accounting and Materials Department.  Assist in answering minor systems messages and ensured all jobs were processed in a timely manner.  Updated any files maintenance needed in our computer system AS400 and provided weekly and monthly reports to most department heads.  Totally in charge of department processing procedures: Order entry, invoicing, cash receipts, credits, purchase orders, debits, and any other processing that needed to be done on a daily basis.  Printed out needed reports for all departments.  Kept monthly and yearly sales totals in Excel.  Responsible for the work performance of two data entry clerks.  Experienced in a manufacturing environment. 1992 - 1994 Popular Club Garfield, NJ Customer Service Specialist  Received calls from customers and processed orders in computer.  Assisted both English and Spanish clients with orders.  Answered any customer service questions regarding orders, shipping and returns.  Monitored order takers by telephone and evaluated their performance. 1983 – 1985 AGL Welding Supply Clifton, NJ Data Entry Clerk  Entered orders and made any necessary corrections. 1980 - 1983 Durkee Foods Maplewood, NJ Administrative Assistant  Worked in accounting department  Assisted in entering accounting procedures in the computer.  Maintained customer master file in database.  Worked with payroll, entered employee hours in computer system and printed payroll checks.  Printed weekly, monthly, and year-end reports.  Updated all systems data base files. 1978 –1980 Vornados Garfield, NJ Sales Auditor  Audited Cash Register, end of day closing.  Made any necessary corrections in regards to refunds and sales receipts. 1975 – 1978 Rainbow Shop Passaic, NJ Assistant Manager  Opened and closed out sales register at end of day and deposited money in bank.  Priced all new mdse. that came in and organized store racks and gondolas.  Took care of any price increases, inventory, returns and transfer of mdse to other stores.  Took care of customers’ needs and complaints.