AAA Absolute Plumbing Corp

Posted on: 2006-06-08

Ginny Stevens 17817 Coit Road # 1104 Dallas, TX 75252 469-737-5457 Home 972-743-8780 Cell [email protected] Objective: Dispatch technicians in the service industry. Service oriented representative with several years of specialized experience in dispatch; dedicated to achieving and providing excellent customer communications. Exceptional client relation skills while exhibiting diplomatic leadership qualities and proven organizational talents. Summary of Expertise: • Heavy public contact experience Self motivated, Comfortable in fast-paced environment. • Excellent rapport with clients and peers Strong interpersonal organization ability • Team player, flexible, responsible Experience: October 2005 to May 2006 AAA Absolute Plumbing Corporation Dallas, TX Dispatch • Received and scheduled calls from residential and commercial clients. • Coordinated schedules with clients needs in a prompt timely fashion. • Implemented a “Customer Satisfaction” program. • When work was completed; entered all billing information in QuickBooks. August 1999 to October 2005 KB Services, LLC Wheat Ridge, CO Dispatch • Answered a high volume of calls in a fast-paced environment. • Scheduled technicians for bids and service calls for commercial and residential customers. • Map page each request for service; dispatch to technician and call client advising them technician is in route. • Demonstrated awareness of customer’s concerns and need for expedited service. • Reviewed and handled complaints and assured customers of our willingness to resolve their concerns. • Developed an excellent rapport with contractors and customers. • February 1999 to August 1999 Anthem Blue Cross Blue Shield Denver, CO Customer Service • Assisted policyholders on a personal level and over the phone. • Meet needs of clients and facilitated benefits of their health insurance. • Expedited questions from policyholders through various methods of research February 1998 to February 1999 CCI Plumbing, Inc Lakewood, CO Dispatch • Handled incoming calls from commercial and residential customers. • Implemented receiving calls from large service vendor. • Map paged and scheduled calls for service. • Projected an attitude of service professionalism and eagerness to serve. June 1994 to October 1997 Pope Plumbing, Inc Dallas, TX Dispatch & Scheduling • Excessively large high volume of incoming calls from insurance clients and residential customers. • Received faxed requests from service contractors then called customers for service daily. • Called clients, advised them the technician was in route, and then dispatched to technician • Via the computer tracked vehicles with GPS, as requested by Supervisor. August 1990 to May 1994 Answer USA Dallas, TX Office Manager • Supervise, manage, schedule, and train up to 25 person office staff. • Prepare for weekly meetings regarding accounts received from acquisitions. • Promoted positive image by installing the Team Concept with each employee. • Oversaw bank transactions, payroll reports, and sales. • Assisted Accounting Manager with billing and collections as needed. July 1986 to August 1990 US Life Insurance, Dallas, TX Correspondence Supervisor • Supervised and trained 10 correspondents regarding insurance questions and benefits. • Dictated letters on all complaints received from the State Board of Insurance. • Received phone calls and letters regarding individual life, health, universal life, and annuity policies. • Researched files, status sheets, and calculated cash and loan valves. • Responsible for interviewing and hiring, and giving performance reviews. • Attended meetings regarding new products and taught employees regarding new products. May 1972 to July 1986 American General Life Insurance Dallas, TX Senior Telephone Correspondent • Entry-level position regarding policy changes. • Received extensive training regarding policies and the benefits provided on insurance policies. • Promoted to correspondent that required writing letters regarding individual policies. • Ultimately promoted to Senior Telephone Correspondent and trained new Telephone correspondents. References: Furnished upon interview Education • Graduated Santa Ana Valley High School, Santa Ana, California • Completed letter writing course at SMU • Completed letter-writing course offered by Managements Concepts, Inc. • Completed Model-Netics course offered by AGGIC • Completed Phase I Supervisor/Management Skills program offered by US Life Insurance Knowledge • QuickBooks Pro and QuickBooks Premier • Microsoft Excel & Microsoft Word • Wintac • CRT, Life Com 82 & 85 • Typing approximately 40 words per minute • Tele-Data, Telscan I & II, Startel • Micro Film and Micro Fiche • 10 Key