Administrative Office & Support skills:

Posted on: 2006-06-06

PO Box 51465 San Jose, CA 95151 Home (408) 561-3310 [email protected] OBJECTIVE • To obtain a position as an Administrative Assistant in a company with a dynamic and challenging work environment where I can utilize my skills to help the company grow. SUMMARY OF QUALIFICATIONS Computer Skills • Operating Systems: Microsoft Windows (98,2000) • Applications: Microsoft Office 2000; Word, Excel, Power Point and Outlook • Databases: FoxPro, Microsoft Access • Sylvan: test center software administration Administrative Office & Support skills: • Sales Staff Support: Greeted company clients arriving for appointments, created proposals and client letters, coordinated customer appointments, handled customer correspondence • Customer Service: Received and routed inbound calls to the appropriate parties, handled billing inquiries, coordinated training service delivery scheduling, and handled database registration service. • Client Registration: Database registration, created class rosters, created completion certificates for training attendees produced attendance reports, RELEVANT PROFESSIONAL EXPERIENCE Customer Service/ Sales Associate Kohl’s Department Store 2004-2005 Santa Clara, Ca Responsible for customer service, product demonstration, inventory control, answering incoming customer calls, also assisted and resolved customer complaints, and was responsible for opening and closing my department, helped with restocking the sales floor. Receptionist/Customer Service Adecco Temporary Service 2004-2004 San Jose, Ca Responsible for customer service, product demonstration, inventory control, answering incoming customer calls, also assisted other stuff members on telemarketing, for Cystic Fibrosis Foundation. Administrative Assistant Jani-King, Inc, Burlingame, CA 2001-2002 Filed business reports and typed up business proposals and client letters, handled all customer correspondence also greeted clients arriving for appointments, received and routed inbound calls to the appropriate parties. Receptionist, Test Administrator, Office Assistant New Horizons Computer Learning Center San Jose, CA 1999-2001 Greeted clients arriving for appointments, received inbound calls and routed them to the appropriate parties, also coordinated training service delivery scheduling, handled database registration service, created class rosters, created completion certificates for training attendees, produced attendance reports for all staff, also did course wear inventory control for all class materials. Sales Associate, Customer Service Representative, Cashier Montgomery Ward San Jose, CA 1997-1999 Responsible for customer service, product demonstration, inventory control, answering incoming customer calls, also assisted and resolved customer complaints, and was responsible for opening and closing my department, helped with restocking the sales floor Shipping/ Receiving Assistant, Sportswear Sales Associate, Customer Service Burlington Coat Factory Milpitas, CA 1995-1998 Responsible for pressing and transferring of merchandise between departments and to other stores, also responsible for sales of women’s casual and business wear and the product demonstration displays, responsible for departmental security and inventory control as well as customer service. EDUCATION Westfield High School General Education Evergreen Valley College Various Courses Teaching De An Za College General Education/ Medical Assistant REFERENCES Available Upon Request