Project Manager

Posted on: 2006-06-05

Kristy Lacy 30811 Ann St. New Haven, MI 48048-0612 (586) 567-6002 (Cell) (586) 749-6838 (Home) Email: [email protected] OBJECTIVE: Seeking a position in the area of project management and business analyst EDUCATION: Kaplan University Bachelor of Science degree in Information Technology Management GMAC Mortgage Corporation Project Manager – Retail Training and Development Team June 2004 - September 2005 · Managed and lead multiple projects for the Retail Lending Training department and other business units. · Worked with departments such as information technology, senior level management, training and operations. · Lead and managed projects, gathered feedback, analysis and requirements. · Lead projects consisting of systems changes, implementations and enhancements. · Scheduled resources, project activities, assignments, and training dates. · Maintained project and resource scheduling, facilitated project meetings and communicated statuses. · Created training materials and other technical documentation for users. · Traveled regularly to train new associates on systems, GMAC Mortgage processes and roll out projects · Trained weekly on-line web-based training for loan systems via web-ex. · Worked with IT department with system testing of new changes and problems. Created test cases and scenarios. · Worked as second level support to the helpdesk and the IT department when issues could not be immediately resolved. · Created reports on training class statistics, training needs assessments and costs. Flagstar Bank Senior Technology Integration Coordinator July 2002 – June 2004 · Project manager to the Technology Integration group and other business units. · Managed projects consisting of systems changes, enhancements and upgrades. · Scheduled resources, project activities and milestones. · Helped with second-level support for help desk calls that involved higher level customer questions including: technical issues, training or software related questions for customers as well as internal employees. · Conducted problem solving and troubleshooting evaluations on internal systems. · Trained external customers as well as our Account Executives throughout the United States on the use of banking software and other useful software and technology. · Assigned and maintained user names and passwords for web-based applications and systems. · Conducted testing of web-based programs and software systems. · Created communication and marketing materials for tradeshows and other special events. · Wrote technical documentation and training manuals for mortgage applications. · Created monthly and daily reports on training statistics and use of loan origination systems through Crystal Report viewer and Excel. · Ran database queries and maintained training scheduling using Access · Monitored helpdesk trouble tickets and resolved issues. · Managed vendor information, invoicing and billing of software in the IS department. Macomb County Child Advocacy Center – Care House Secretary August 2000 – June 2002 · Worked directly with Executive Director and all administrative staff. · Managed and lead projects and tasks for fundraising, and special events. · Answered phones, typing business correspondence, setting up meetings and business arrangements. · Provided maintenance for all of the computers systems by doing weekly backups and troubleshooting. · Managed the company’s main mailing database using Microsoft Access, and Microsoft Publisher to design brochures and pamphlets for special events. Helped to create the information brochure for the Macomb County Internet task force. · Assisted in writing grant proposals. · Coordinated fundraising events and had frequent contact with local media for events. · Created fundraiser materials, ads and souvenir books. SKILLS AND ADDITIONAL EXPERIENCE: · Microsoft Office Suite programs (including MS Project) · Advanced knowledge of operating systems · Adobe Acrobat · Lotus Notes · Technical writing · Project Management and methodology (PMBOK) · Remedy · Web design and development · Knowledgeable with A+ · Basic computer programming · Web page creation and design · Web conferencing (Webex) · Training · Experience with system testing · Excellent problem solving · Strong technical aptitude · Great at handling multiple projects · Excellent communication skills