Public Service Specialist

Posted on: 2006-06-05

DANA CRAMER 47 STILL ROAD POUGHQUAG, NY 12570 (845) 724-3499 (352) 425-8363 Profile: Dedicated, goal-oriented, highly organized individual with a proven track record, Which includes training and developing a team within a high volume Call Center environment with a consistent advancement record, project management, and team building skills necessary to excel in a Fortune 500 environment. Employment: Citrus County Property Appraiser’s Office November 2005-Present Crystal River, Fl. Public Service Specialist Responsibilities include assisting property owner’s with their Homestead Exemption while following the Florida statutes applicable, assisting the general public with public information regarding property, taxes, maps, and website access. Follow through with other departments when there is a concern that a homeowner may have regarding taxes or assessment values. DialAmerica Telemarketing August 2005-November 2005 Ocala, Fl. Assistant Branch Manager Responsible for training of all new hires for the branch and assisting the manager with daily operations which include monitoring, coaching, corrective action, development of team members and statistical reporting to meet productivity goals and budgetary guidelines. Cingular Wireless February 2005- August 2005 Ocala, Fl. Customer Care Specialist Responsible for assisting wireless telephone customers with billing, technical issues, services available and offering features and upgrades.