Customer Service Manager

Posted on: 2006-05-30

DIANA A. LAUGHEED 13032 SYCAMORE VILLAGE DR. NORWALK, CA 90650 (562) 864-5344 [email protected] JOB OBJECTIVE: To obtain a challenging position where opportunities exist for a dedicated working employee. SKILLS & ABILITIES: Customer Service Able to work unsupervised Data Entry Quick Learner Ten- Key (sight) Hard Working Assistant Bookkeeper Very Considerate Cashiering Leadership Abilities WORK EXPERIENCE: 04/04 to Present Temporary Disability 09/03 to 04/04 BMS Logistics Zone Manager Duties: Managed 4 different zones for deliveries. Set- up delivery appointments, Typed Drivers Route Manifest, Troubleshooting, Managed Drivers, Answered Phones, Researched 01/03 to 08/03 Bekins/ Copy Carriers Booker/ Customer Service Rep. Duties: Billing, Booker for 5 Major Accounts, (Z Gallierie, Cal- Mode, Behji-26, Inc., Global Fitness, Konica), Answer Phones, Troubleshooting, Quotes 11/02 to 01/03 Self Employed, Norwalk, CA Domestic Manager Duties: Accounting, Budgeting, Marketing, Tutoring, Child Care, Cleaning, Cooking 9/00 to 11/02 Special Dispatch, Santa Fe Springs, CA Customer Service Rep./ Billing Clerk Duties: Customer Service for Radio Shack Researching P.O.D.S, Deliveries, Computer Billing for Radio Footlocker, Venator, Bill Rating, and Tagging of bills for Delivery 10/97 to 9/00 Self Employed, Norwalk, CA Domestic Manager Duties: Accounting, Budgeting, Marketing, Tutoring, Child Care, Cleaning, Cooking 10/95 to 10/97 Special Dispatch Of California, Cerritos, CA Office Clerk/ Receptionist/ Billing Asst. Duties: Answered Phones, Greet Customers, Filing, Researching P.O.D.S., Inputting in to Computer 9/96 to 10/96 California Job Connection, Cerritos, CA Office Clerk/ Receptionist Duties: Various Duties 12/94 to 9/96 Self Employed, Norwalk, CA Domestic Manager Duties: Accounting, Budgeting, Marketing, Tutoring, Child Care, Cleaning, Cooking 5/89 to 12/94 Department of Motor Vehicles, Compton, CA D.M.V. Representative Duties: Performed Customer Service, Cashiering, Data Entry, Administered Written Tests, Customer Researching, Answered Phones, Fingerprinting ACCOMPLISHMENTS: Manager For A Girls Softball Team For 2 ½ Years Self Motivational & Goal Setting Seminar, Certificate Of Completion- April 1996 Eucharist Minister For St. Linus Church EDUCATION: Norwalk High School - Norwalk, CA Cerritos College - Norwalk, CA - Accounting & Business Los Angeles Country Office of Education - Cerritos, CA - Job Seeking Skills REFERENCES: Available Upon Request