Surveillance Lead Agent

Posted on: 2006-05-30

Maria G. Rios 703 S Fourth St. Aurora IL, 60505 Phone: (630) 479-1137 Email: [email protected] OBJECTIVE: To obtain a position that will allow me to use my skills to their fullest potential for continual growth and professional development within an organization. QUALIFICATIONS: Bilingual (Spanish/English) some training as interpreter/translator, detail oriented, good organization skills, able to interview, train, evaluate, direct and delegate responsibilities to personnel as well as supervise them to ensure that they are following company policy and procedures. Goal-oriented with strong leadership skills. Highly motivated and detail-oriented problem solver. EMPLOYMENT 1999-Present Surveillance Lead Agent, Hollywood Casino Aurora Monitor casino patrons and employees using CCTV. Observe and record video of table games, and slot machines, to ensure integrity of the games. Surveillance is to be notified of any suspicious activity or disputes, then assists in resolving or correcting the issue. Review incidents and violations that may have occurred. Write and report as necessary. Have knowledge of table games, cage, slots procedures, and internal controls. Interview, train, and evaluate new agents to ensure that all internal controls and company policies are followed. Review daily paperwork to ensure accuracy. Responsible for the surveillance department when a supervisor is not available. Review daily paperwork to ensure accuracy. Formulated, wrote, and implemented new surveillance employee manuals. Authored forms in Spanish for the security department. 1998-1999 Security Dual-Rate Supervisor Delegate, train, evaluate, and discipline security personnel. Notified of any suspicious activities or disputes, and responsible for questioning the individual/s involved to resolve the issue. Ensure that incidents are documented. Possess good judgment in handling disputes. Accept, support and incorporate changes into areas of operation. Assist in arrests, evictions and interrogations. Interpreted or translated for any casino personal in incidents or general costumer service. I am trained in AAI (Alcohol Awareness Initiative) and emergency procedures (evacuations and EMS). At times remove individual/s off of the casino property if necessary. Security Agent Provide physical security for customers, employees and company assets. Maintain order and enforce all department policies, escort funds and promote customer relations. 1997-1998 Cage cashier, Hollywood Casino Aurora Maintain adequate working funds, cash checks, redeem customer’s chips and tokens, as well as their coupons. 2001-2001 Patient Access, Emergency Room, Provena Mercy Hospital Register patients that are to be seen in the ER. Entered all information into the computer, and I would set up the patients chart for the doctor and nurses. Assisted the doctors and nurses by interpreting for the Spanish-speaking patients, and translated the doctors discharge notes for them. Interview patients on their medical history, and obtain insurance information. Interpreted for the medical staff and translated doctor’s instructions for the patients. 1995-1997 Tax Prepare, H & R Block Prepare customers Federal and State Income tax Forms via computer, In Spanish and English. Education High School Diploma, East Aurora High School 1995 Intro to Business, Waubonsee Community College Spanish for Native Speakers Tax Preparation for H&R Block, certificate 1995, 2005