Account Executive

Posted on: 2006-05-29

TRACY POTTS [email protected] Tampa, FL 33647 813 830-8678 PROFESSIONAL SUMMARY A highly experienced professional with extensive background in telecommunications sales and technical support. A proven track record in Sales, Customer Relations, Technical Support and Mentoring. Recognized for building effective teams, resolving critical issues, enhancing productivity and increasing customer satisfaction. Additional strengths include: SALES/MARKETING TELECOMMUNICATION EXPERT TQM LEADER EFFECTIVE COMMUNICATOR ASSERTIVE RELATIONSHIPS STRONG COMPUTER SKILLS GOAL ORIENTED DEDICATED PROBLEM SOLVER SELECTED ACHIEVEMENTS • Utilized technical knowledge and extraordinary sales skills. Results: Exceed sales quotas, awarded Achievers Club 2003 and 2004. 2005 was 125 % of quota first quarter. • Built relationships with customers of Fortune 500 companies across the country. Results: Enabled me to effectively assist in sales campaigns, design solutions and deliver products and services to exceed customer’s expectations. • Considered subject matter expert corporate wide in a direct product line. Worked with account teams and customers across the country to design and implement solutions. Results: Enabled account teams and customers to have one resource for product application, pricing and delivery. • Mentored sales team members in customer communications and product information. Results: This enabled them to sell the appropriate services to meet the customer’s business needs. • Presented an implementation plan to a customer who could not comprehend how service would be implemented to their 3000 users. Results: Delivered to users ahead of schedule, meeting contract obligations 100%. • I was requested to move to Tampa based on sales results and product knowledge. Results: Exceeded all sales quotas each month up to +125%. • Designed training presentation and presented it to a company that was getting into a new area of business. We had a live video connection to another state so two teams could be trained. Results: This enabled management to target their marketplace and sell effectively to their customers. PROFESSIONAL EXPERIENCE TRACY POTTS AT&T 1978 – 2005 Account Executive 2002 to 2005 Sales Support for the Global Sales Center supporting Signature Client Accounts. Selling AT&T products, meeting and exceeding monthly sales revenue quotas. Awarded 2003 Achievers Club Award. Considered a subject matter expert in Long Distance and Local Services. Field Service Manager 2000 to 2002 Technical Sales Support for the National Remote Sales Organization supporting voice services. Have done internal training to the NRO on One Net – SDN and Toll Free Services. Identified as subject matter expert on Advanced 800 features and networking issues for dedicated services. Responsible for technical support to the sales team and assigned customers to ensure produce knowledge, produce installation and billing. Technical Sales Specialist 1997 to 2000 Responsible for technical and product direction, education and product installation for dedicated voice services. Technical Support in Sales Department supporting several entities within GTE. Primarily supported GTE Wireless call centers. Received 4 awards including a SVP award in 1999 for performance. Account Manager 1994 to 1997 Manage large accounts within Specialized Markets. Team leader for sales, implementation and billing. Consistently work with each division to meet customer expectations and increase customer satisfaction across all parts of our business. Managed installation of nodal products. Acted as facilitator for Quality Improvement Team. Have good knowledge of computers and computer software. Branch Project Manager / Systems Consultant 1988 to 1994 Managed nodal installation projects including ISDN and Video. Managed tariff and billing issues with Hertz Corporation. Provide technical sales support for inbound and outbound products. Responsible for initial VTNS voice and billing designs. Customer interface on Network Management Center design. Participate on Quality Improvement Team with Hertz. Responsible for customer's expectation of nodal products. Present product overviews to Hertz.