customer service

Posted on: 2006-05-28

DORETTE F. Benjamin-Valerie 7510 LONDRES Dr. Houston, TX 77083 281-494-0490(HM) 713-647-1623(cell) 832-328-4787(alt) [email protected] OBJECTIVE: To find employment stability in a position with potential for growth and advancement. Qualifications: Am a qualified applicant that possess strong planning, organizational, and communication skills with the ability to work in a fast paced environment. capable of making solid analytical decisions and communicating them in terms that are clear and understandable by internal and external customers.. Previous experience as a dispatcher with a bulk commodity,. Computer proficiency knowledge of Microsoft Word and Excel. Skills and Knowledge: Strong organizational skills and attention to detail. Able to handle multiple tasks in a high profile and fast paced environment. Ability to motivate individuals to achieve results and work as a team. Strong PC computer skills with Microsoft Office and related software products. Able to adapt to a variety of personalities as it relates to Owner Operators and Company drivers. Excellent verbal and written skills. Proficient in multi-line telephone with strong telephone skills. Demonstrate an ability to quickly comprehend new computer systems, dispatch procedures, and regional geography. Behavioral Traits: Intellectual Functioning: Plans & Organizes, Good Judgment, Versatile Interpersonal and Social: Responsive, Controlled, Listens Emotional and Work Related: Confident, Stress Tolerance, Initiative, Persistence Leadership and Management: Team Spirit, Organized, and Supportive EXPERIENCE: PENSKE LOGISTICS TRUCKING-QUALITY EXPRESS- Houston TX Customer Service- Responsible for handling of heavy inbound and outbound calls, and customer service, other office duties include cross docks, distribution center, and sale personal, delivery of merchandise along with providing routine information, troubleshooting, faxing, data entry, and dispatch system. December 2002 to April 2005 OFFICE DEPOT- Houston TX Office furniture Supervisor- setting up deliveries order for online customers, along with heavy customer service inbound and outbound calls, other office duties , faxing, schedule appt for home and office delivery. December 2001 to December 2002 BEST BUY HOME DELIVERY- Houston TX Admin/Dispatcher-required billing to both, drivers and customers receiving home deliveries; office duties include heavy inbound and outbound phone calls and customer service ,faxing, key map, confirm appt. for home and office delivery, data entry. November1999 to October 2001 AUCHAN HYPERMARKET USA- Houston TX Cashier floor Supervisor-customer relations process refunds and exchange to maintain customer satisfaction assist cashiers with registry function, daily audit and shortage. October1995 to October1999 SOLO SERVE- Houston TX Customer Service -store front end cashier merchandising in men's ladies and children clothing. Store recovery and lost prevention. September1992 to September 1992 EDUCATION: Kean High School: St Thomas USVI-June 1988