Customer Service Rep II

Posted on: 2006-05-24

2211 Chappell Lane • Missouri City, Texas 77459 Phone 281-438-3688 • Fax 281-438-3991 • E-mail [email protected] Tamara Campagna Objective My objective is to secure a challenging position as an administrative assistant, where I can best utilize my skills, acquired knowledge and diversify my experience with an opportunity for growth and advancement. 1995 – 2004 City of Houston, Code Enforcement Houston, TX Customer Service Representative II In addition duties listed below Prepare section correspondence and reports as assigned by Manager using WordPerfect and Microsoft Word Order Supplies for Section using Microsoft Excel Schedule and coordinate Mechanical Review Board Meetings Research inspection and permit information Accounts Receivable for licensing fees Create flyers for section and division City of Houston, Code Enforcement Customer Service Representative I Enter inspection requests, results, and inspector’s comments into ILMS (Integrated Land Management System) Set up re-inspection fees, contractor registration fees and make utility release to Occupancy Records Assist all walk-in customers with information on permit applications, inspection requests or results Maintain all section files and records such as insurance, registrations and correspondence Administrative Aide Process and renew all City of Houston Repair and Installation Air-Conditioning licenses Review and update State of Texas Air-Conditioning Licenses Review and update Certificates of Insurance for proper coverage, errors, omissions, inadequate coverage and other inadequacies Answer all incoming call to section and provide information on permits and inspections 1992 – 1994 Ameritec Realty Bellaire, TX Administrative Assistant Answered all incoming calls Created databases of realtors Printed and mailed out annual and monthly update letters regarding available equity Searched for information using Multiple Listing System Payroll for myself and one employee SPECIAL PROJECTS Combined Municipal Campaign General Process Improvement Teams; Training Development EDUCATION 1995 Bellaire High School Bellaire, Texas Diploma 2006 Stratford Career Institute Washington, DC Diploma Business Management Activities Coordinated Vocational Academic Education Computer Software WordPerfect Lotus 1-2-3 Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook References available upon request