Receptionist

Posted on: 2006-05-18

Michelle Robins 10881 Richmond Ave. Houston, Texas 77099 [email protected] Home: (713) 978-6286 Profile A positive, well-organized individual who utilizes excellent communication and people skills to gain the respect and confidence of clients and co-workers. Experience 2005 Corbett Personnel Receptionist, Star of Hope Mission Transitional Facility. Answered busy telephone and route calls to appropriate department; kept accurate log of residents’ where-about; recorded all donations brought into facility and created receipts for donors; administered medication, snacks, and ice nightly to designated residents; sorted and distributed all incoming mail; maintained cleanliness of front lobby; maintained log of all visitors and volunteers; coordinated resident needs and concerns with case managers. 2003 - 2005 File Clerk, Sava Senior Care. Coordinated , scanned and filed daily journal entries; copy and file state documents; pulled files, logged, sorted, and distributed mail; maintained quarterly cost reports for intermediaries’ review; gathered and maintained invoices and reports for audit submission; contacted vendors to locate lost or out dated invoices; tracked old petty cash checks for account closures; maintained and updated account information and bank statements; maintained supplies; processed and posted weekly bank deposits for multiple accounts; created spreadsheets and workbooks for corporate office review. 2003 Compassionate Care Hospice Front Desk Receptionist. Greeted all persons entering office; answered multiple telephone lines; scheduled appointments; maintained patient records; maintained office upkeep; sorted and distributed mail; provided customer care for patient and family concerns; kept inventory of patient supplies and equipment; created and maintained spreadsheets for bills and invoice payments; screened applicants; scheduled applicant interviews; created marketing and orientation packets for new patient prospects; conducted background checks for new hires; met with vendors to set up accounts; contacted vendors for invoice inquiries; audited personnel files and patient charts; entered and maintained patient enrollment and discharge information; prepared documents for correspondence, interoffice memos, and meetings. 2001 - 2003 Records File Clerk, Hospice of Texas Medical Center. Pulled patient charts for state and internal audits; organized and filed prescription order requests; filed patient records; provided customer service for patients and families; tracked and logged physician’s orders; answered multiple telephone lines; created and copied new patient charts; audited closed patient charts; processed triplicate order requests; pulled and transferred respite care admissions patient charts. 2000 - 2001 Regency Rehab Home Health Physical Therapy Technician. Performed physical therapy according to plans of care; coordinated patient plans of care with physicians and therapists; assisted with marketing and new client presentations; created schedules for therapy technicians and drivers; coordinated patient pick-up and drop-off schedules; performed gait training; transferred elderly patients from tables to wheel chairs; performed opening clinic duties; pull charts for daily appointments; conducted field visits for homebound patients; escorted patients to assigned rooms; check patients’ vitals; recorded all patient complaints; ordered office and medical supplies. Skills Medical terminology (Proficient). MS Office, including Word, Excel, and Outlook (Highly proficient). PeopleSoft 8.4 (Highly proficient). Customer service (Highly proficient). Education 2000 Transworld Academy Certificate, Physical Therapy Technician