Customer Care Professional

Posted on: 2006-05-18

Rose Pulido 10914 Linden Gate Dr. Houston, TX 77075 E-mail [email protected] 713-991-9766 OBJECTIVE Highly energetic and motivated individual seeking an opportunity to display excellent skills along with the desire to learn and grow within a company. QUALIFICATIONS Excessive customer service experience in medical, retail, restaurant, and government agencies. Attended various workshops in customer service geared toward attaining the highest standards of customer care, and public relations. Excellent phone skills that include common knowledge of proper etiquette. Type 40-45 WPM. Familiar with WindowsXP, Microsoft Works, and Microsoft Word. WORK EXPERIENCE UNITED HEALTH GROUP Customer Care Professional 11/04 – 05/06 Duties consisted of receiving 80-100 Medicaid insurance calls daily for 7 different States. Handled inquiries including claim status, eligibility, and benefits. Ordered and distributed member marketing material. Scheduled transportation for qualified members. Professionally documented all calls in a timely manner. Navigated through various computer systems, and maintained professionalism while closing each call. COASTAL SURGICAL GROUP Medical Assistant/Clerical Clerk 11/00-04/01 Clerical duties: Attained pre-certifications for surgery, heavy filing of medical records, triaged patient phone calls, and scheduled patient appointments. Back Office duties: Roomed patients, vital signs, cleaned and dressed surgical wounds. Prepared examining rooms for procedures using sterile techniques. Assisted Physician in post-op visits, in-office procedures, and biopsies of breast tissue by means of Ultrasound. Cleaned, packaged, and sterilized all instruments. FAMILY PRACTICE ASSOCIATES Medical Assistant/Receptionist 11/97-11/99 Receptionist duties: Responsible for checking in patients, verifying benefits, collecting co-pays, fielding in-coming calls, filing, and other office related duties. Back Office duties: Assistant responsible for rooming patients, checking vital signs, administering injections, EKG's, phlebotomy, and assisting with medical procedures. MCGREGOR MEDICAL Medical Assistant/Receptionist 11/95-10/97 Reception duties: Triaged all patient telephone calls, checked in patients, verified benefits, and collected co-pays. Back Office duties: Roomed patients, checked vital signs and other general Medical tasks. EDUCATION Current San Jacinto College, pursuing Associate of Arts in Journalism 1995 Bradford School of Business, Certificate of Studies obtained in Medical Assisting 1994 Charles H. Milby High School, Diploma of General Studies References available upon request