Helpdesk Customer Service
Posted on: 2006-05-17
Monique Walker 10010 South Gessner Houston, TX 77071 [email protected] Home: 713-988-5109 Cell: 832-483-7189 Education University High School, Houston, TX High School November 2004 Stanford University (pre-college math institute, Stanford, CA Other - Math, September 1999 Stanford University (pre-college math institute, Stanford, CA Other - Math, September 2000 Stanford University (pre-college math institute, Stanford, CA Other - Math, September 2001 Stanford University (pre-college math institute, Stanford, CA Other - Math, September 2002 Remington College, Houston, TX Other - Medical Billing and Insurance Coding Experience ACS Affiliated Computer Service, Houston, TX November 2005 - March 2006 Customer Service Helpdesk Take incoming call For Nextel Partner Inc. assisting customers with Phone inquires, troubleshooting customers phones, and utilizing problem solving skill thought in training. National Way Health Care, Houston, TX March 2005 - November 2005 Insurance verification Rep. Make outgoing calls to Potential customers, Transfer to Sales rep in my department and once the sale was made, verify all information that was given to me and create a sales report by the end of the day. Coaches Sports Bar and Grill, Houston, TX March 2004 - February 2005 Server My duties included opening restaurant and performing all opening procedures such as setting tables, assembling drink fountains and creating Daily specials. Blockbuster, Houston, TX February 2004 - March 2005 Customer Service Rep. I would start the day by checking-in all movies that were returned from the previous day, followed by doing a cycle-count of all games in store for inventory purposes. In between putting movies back from which I would check-in I would assist guest at the counter for Point of Sales purchase. At the end of my shift I would countdown My drawer and create a report which was documented in a daily store log. Palo Alto Medical Foundation, Palo Alto, CA April 2002 - August 2002 Internal Medicine Support clerk (summer) · data entry · mail delivery · medical records · insurance preparation · appointments