CUSTOMER SERVICE REP

Posted on: 2006-05-17

ASHLEY M. THOMAS 950 FM 1959 #502 HOUSTON, TX 77034 (832)466-9071 [email protected] Summary of Qualifications___________________ I am a medical assistant student looking for position where I can apply my skills. Communicating with patients/ clients in an office and/ or hospital environment Developing personal relationships with clients in conjunction with my peers I am an independent worker with a high knowledge of office operations and able to work under minimal supervision. I am also willing to explore different fields of employment to improve on my talents and to fulfill my desire to overcome challenges. Education_________________________________ Texas School of Business- Medical Assisting, expected graduation August 2006 - Southwest, Houston, TX James Madison Sr. H.S: May 2002 GPA: 3.5 Additional Skills________________________________ Computer Literacy: Microsoft XP Office, Outlook, Internet, Adobe Photoshop 7 General Office: Data Entry, bookkeeping, detailed oriented and organized. 2yrs medical office and field experience Marketing: Small Business to Business Sales, Customer Sales, and Advertising. Work Experience_______________________________ December 2004-June 2005 Service Associates of America, Telesales Representative/ Quality Assurance/ Accounts Verifier -Verify new client information to a third party verifier -Update sales accounts -Created short and long term department objectives in accordance with company goals -Administer sales tactics via outbound calling center future accounts -Oversee 8-10 new hires on correct operation of the facilities -Listen and take note of employee mistakes on contracted script reading during sales to insure FCC rules and regulatory state information is being given accurately and understood by future clients May 2002-September 2004 Girlings Health Care Inc., In-home Service Provider -Transport elderly and disabled clients to and from scheduled appointments -Prepare client meals and medication, not to the extent of the actual administering -Bathe, dress, clean, tend to the personal needs of the patient January 2002 Gastroenterology Specialist Dr. K. Woods, Administrative Assistant -Implement proper filing and data entry techniques -Transfer documents through verification process for medical forms to and from various medical clinics, family practices, and health insurance companies, Verify patient insurance and benefit information -Check patients in and out of the office and procedures References on Request