DHL EXPRESS Resume
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Summary of Qualifications
A self-motivated professional seeking opportunity which will embrace my medical billing and coding education and my extensive background in management, technical support, customer service, call center, while providing an opportunity for increased knowledge and long-term committed growth.
Education and Training
Medical Insurance Billing and Coding Program, National Institute of Technology &#; January &#; . GPA
Training and acquired shills include:
· Certified in HIPAA · Medical Terminology · Insurance Verification · Medical Transcription · Human Disease and Pathology · Filing/Copying · Office Procedures · Telephone Etiquette · Insurance Forms · Data Entry/Typing · Customer Service · Insurance Billing · Appointment Scheduling · Basic CPT and ICD- Coding · Medicaid/Medicare Insurance Claims
Experience
Customer Service Representative, DHL Express, Houston, TX, /-/
Answered Incoming Calls for High Call Volume Center
Responded to Customer Inquiries and Complaints
Provided information on shipments as necessary
Scheduled picks up, rate quotes, transit times and resolved customer issues
Technical Support Representative, Convergys, Houston, TX /-/
Answered incoming calls for a High Call Volume Center
Assisted customer with creating dialer so they could get on the internet without software.
Assisted them with step by step instructions on how to fix connection issues.
Also assisted with browser, email and help them with maneuvering through the web site.
Cashier, Central Parking, Houston, TX /-/
Greeted customers
Processed sales transactions in a timely manner.
Order Entry, Cornerstone Consolidated Services Inc, Cincinnati, OH /-/
Answered incoming calls for a High Call Volume Center
Assisted customers with catalog sales and processed sales transactions over the phone.
Also provided product information and up sells
Clerk, United Dairy Farmers Inc, Cincinnati, OH /-/
Processed sales transaction using a register.
Stocked merchandise and maintained store cleanliness
