DHL EXPRESS

Posted on: 2006-05-16

AGNITA A. MARTIN 14619 ELLA BLVD #915 HOUSTON, TX 77014 Home: 832-446-6381 [email protected] Summary of Qualifications A self-motivated professional seeking opportunity which will embrace my medical billing and coding education and my extensive background in management, technical support, customer service, call center, while providing an opportunity for increased knowledge and long-term committed growth. Education and Training Medical Insurance Billing and Coding Program, National Institute of Technology ▪ January 2006 ▪ 4.0 GPA Training and acquired shills include: · Certified in HIPAA ·1 Medical Terminology ·2 Insurance Verification ·3 Medical Transcription ·4 Human Disease and Pathology · Filing/Copying ·5 Office Procedures ·6 Telephone Etiquette ·7 Insurance Forms ·8 Data Entry/Typing · Customer Service ·9 Insurance Billing ·10 Appointment Scheduling ·11 Basic CPT and ICD-9 Coding ·12 Medicaid/Medicare Insurance Claims Experience Customer Service Representative, DHL Express, Houston, TX, 9/2004-4/2006 Answered Incoming Calls for High Call Volume Center Responded to Customer Inquiries and Complaints Provided information on shipments as necessary Scheduled picks up, rate quotes, transit times and resolved customer issues Technical Support Representative, Convergys, Houston, TX 8/2004-10/2005 Answered incoming calls for a High Call Volume Center Assisted customer with creating dialer so they could get on the internet without software. Assisted them with step by step instructions on how to fix connection issues. Also assisted with browser, email and help them with maneuvering through the web site. Cashier, Central Parking, Houston, TX 4/2003-8/2004 Greeted customers Processed sales transactions in a timely manner. Order Entry, Cornerstone Consolidated Services Inc, Cincinnati, OH 9/2002-12/2002 Answered incoming calls for a High Call Volume Center Assisted customers with catalog sales and processed sales transactions over the phone. Also provided product information and up sells Clerk, United Dairy Farmers Inc, Cincinnati, OH 12/2001-6/2002 Processed sales transaction using a register. Stocked merchandise and maintained store cleanliness