Metro-Utility Service

Posted on: 2006-05-16

Tarshaler Nervis 834 Fair Street Houston, Texas 77088 713-857-8344, Cellular Phone 281-260-6404 Alternate Phone [email protected] OBJECTIVE To obtain a challenging career as an administrative assistant. EXPERIENCE Jackson Hewlett Tax Service Houston, Texas CUSTOMER CARE REPRESENTATIVE 09/2003 to Current • Received inbound calls in a call center atmosphere answering and assisting customers with current tax law. • Worked with upper management to resolve refund issues. • Worked directly with the United States Internal Revenue Service to decrease the percentage of fraudulent tax activity. Metro Utility Service Houston, Texas RECEPTIONIST 09/2002 to 03/2006 • Received callers at establishment, determined nature of business and directed callers to destination. • Obtained caller\'s name and arranged for appointment with person called upon. • Expedited communication between upper level management and general personnel. • Typed memos, correspondence, reports and other documents. • Assisted subordinates and supervisors in identifying and resolving problems. Manpower Personnel Agency Houston, Texas ADMINISTRATIVE CLERK 01/2001 to 08/2002 • Compiled and maintained records of business transactions and office activities. • Copied data and compiled records and reports. • Tabulated and posted data in record books. • Computed wages, taxes, premiums, commissions and payments. • Recorded orders for merchandise and service. • Provided information to and interviewed customers, claimants, employees and sales personnel. • Prepared, issued and sent out receipts, bills, policies, invoices, statements and checks. Staff Force Houston, Texas CUSTOMER SERVICE REPRESENTATIVE 01/1998 to 12/2000 • Be knowledgeable about all company products to answer all customer enquiries • Acted as liaison between company and customers • Prepare correspondence to customers • Executed Daily operations of processing cash, credit card and check payments • Processed customer returns for cash or store credits EDUCATION Houston Community College Houston, Texas General Education Diploma