Office Manager

Posted on: 2006-05-14

COLLEEN PIERCE 167-J EAST PALATINE ROAD PALATINE, IL 60067 PHONE: 847-963-8638 TECHNICAL/OFFICE SKILLS Type 65-70 words per minute, Word, Excel, PowerPoint, WordPerfect, FrontPage, Exchange (calendar sharing and updating), Outlook, Lotus Notes, Vantive. Can adapt and learn any new software. Very organized and detailed oriented. WORK HISTORY 2004-2005 GREENBRIER & RUSSEL, Schaumburg, IL 400 Person IT Consulting Firm Office Manager Provide executive level administrative support to vice presidents and Sales Staff. Manages calendars; coordinates meetings (on/off site) and teleconferences; coordinates travel; screens incoming calls and correspondence; routes telephone calls appropriately; maintains office supplies; creates and maintains databases, spreadsheets, and presentations as needed; prepares expense reports; maintains confidentiality of sensitive information; manage inventory of company collateral as needed (business cards, stationery, etc.); files, copies, faxes, and distributes documents; HR functions such as new hire orientations and assist in special projects as needed. 2002 – 2004 ZURICH NORTH AMERICA; Schaumburg, Illinois Administrative Assistant Underwriting Management & Technical Services Department Duties include: Advanced secretarial and administrative support for senior management and executives. Provide HR functions such as new hire orientations, coordinate and schedule travel arrangements, plan on/off site meetings and events. Act as a liaison between upper management and other departments. Maintain and update manager’s calendars, scheduling meetings. Assist in special projects as needed. 1998 to 2002 GREENBRIER & RUSSEL; Schaumburg, Illinois Office Manager Duties include: Right hand assistant for Regional Vice President, Director of Consulting and 8 Consulting Managers. Provide overall administrative support for 180 Consultants out at client sites. Back up support for Sales Representatives, HR functions such as new hire orientations, coordinate and schedule travel arrangements, plan on/off site meetings and monthly events. Act as a liaison between upper management and other departments. Responsible for the orderly establishment, maintenance and retrieval of filed information. Composes and edits correspondence, takes independent action on handling requests, including routing and answering requests not requiring upper management’s attention. Take minutes from weekly meetings and follow up on action items. Maintain and update manager’s calendars. Assist in special projects as needed. 1996 to 1998 MID-WEST AUTOMATION; Buffalo Grove, Illinois Electrical Engineering Secretary Duties included: Right hand assistant for Director of Electrical Engineering. Provided overall administrative support for 22 Electrical Engineers. Acted as a liaison between Engineers and various other departments. Coordinated and planned meetings. Scheduled national and international travel for Engineers. Assisted Engineers in compiling and running reports in a timely fashion. Composed and edited general correspondence. Updated and maintained department calendars. Assisted Director of Electrical Engineering in monitoring the status of completion on projects. Responsible for the overall flow of requests, correspondence and filing of department. 1994 to 1996 HARLEM FURNITURE; Lombard, Illinois Office Manager Duties included: Supervised a staff of 5 cashiers. Provided customer service, answered and directed phone calls. Human Resource functions, payroll, inventory control and merchandising. Financing and cashiering. Responsible for the flow of day-to-day office duties. 1992 to 1994 NON PROFIT RISK SERVICES; Schaumburg, Illinois Commercial Account Assistant Duties included: Provided administrative support for the Commercial Customer Service Representatives (5 representatives). Assisted clients with customer service and requests. Answered and directed phone calls. Responsible for the typing of general correspondence including, letters, memos and proposals. 1988 to 1992 TRADE INSURANCE SERVICES; Schaumburg, Illinois Marine Service Representative Duties included: Provided administrative support for Manager of Marine Services. Assisted clients with customer service and requests. Answered and directed phone calls. Responsible for the typing of general correspondence including, letters, memos and proposals.