barista

Posted on: 2006-05-14

Alicia Thompson 5131 W. 21st Street Los Angeles, CA 90016 Email – [email protected] Extensive and diverse experience in Customer Service Bi-lingual (English/Spanish) Ability to interact diplomatically with the public in a high volume setting Analytical skill in giving and receiving information, resolving problems, situations, explaining practices and procedures Organizational skills Billing and collection skills Typing Microsoft 2000 Pastry Cook –Graduate of California School of Culinary Arts SafeServ Certified Work Experience Santa Monica Orthopedic & Sports Medicine Group Appointment Scheduler 06/98 to 01/03 Receive incoming calls pertaining to new patient appointments for nine physicians, register patient and schedule initial consultation. Refer to the appropriate physician based on the skeletal area and injury and or urgency of said appointment. Collect pertinent information to facilitate collection of said services. Respond to new patient questions and concerns. Assist operators in receipt of all other incoming calls as needed in order to maintain an orderly, professional and expedient communications department. Receive all emergency appointment calls and make same day or next day appointments based on injury. Assist in maintaining equipment in working order. Receive and distribute mail and documentation accordingly Medaphis Corporation Account Administrator 9/97 – 6/98 Medical claims processing, insurance verification, billing, follow-up and collection Ability to initiate, receive, handle and resolve daily account inquires from insurance companies and patients in a timely and professional manner. Skill in persuasive reasoning in order to affect collection. Inputting receivables, payables, reports and orders M.S. Fox & Associates Administrative Assistant 6/97 – 9/97 Giving and receiving information in person and on the telephone, resolving problems, situations and explaining practices and procedures. Interacting diplomatically with the public in a high volume setting Typing skills sufficient to prepare correspondence, receivables, payables, reports and orders Setting priorities while dealing with a diversified workload Diverse duties as assigned Fleck Property Management Accounts Receivable Clerk/ Collections Representative/Accounts Payable Clerk 02/97 – 7/97 Ability to receive, handle and resolve daily customer service and collection inquiries in person or on the telephone in a professional manner. Communication skills negotiating effectively and collection rent in a timely manner Making rental payment arrangements, payment exceptions, settlements and adjustments, with an emphasis on affecting collection Heavy and diversified workload with emphasis on completing assignments in a timely manner in order to meet deadlines Speed and accuracy inputting receivables, payables, reports and orders and mailing out checks to appropriate parties Writing skills sufficient to initiate and respond to professional correspondence UCLA Medical Center 1981- 1995 Senior Collection Representative Ability to effectively collect monies owed from patients and third parties in a timely manner. Written and telephonic communication skills to collect insurance and/or billing information. Payment posting to include arrangements, exceptions, settlements and adjustments