Practice Manager

Posted on: 2006-05-05

Octavia F. Melvin 109-30 160th Street Jamaica, NY 11433 Phone: (347) 495-4408 Email: [email protected] Professional Profile: M.P.A. graduate with a proven record of success in administrative management. Possesses excellent managerial and leadership ability. Creative, resourceful individual with the capability to meet deadlines and maintain organizational objectives. Able to relate effectively with physicians, senior management and clients. Management- Hands on manager with a solid background in physician private practice and ambulatory practice management. Experience overseeing small and large complex organizations consisting of multiple specialties and providers. Results oriented and highly organized. Team Building- Decisive team leader with experience recruiting, training and developing skills. Communication- Poised, articulate communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Superb interpersonal and writing skills. Professional Experience: Park Avenue Health Care Management, LLC 4/04-Present Practice Manager, Long Term Care (Geriatrics) -Manages daily operations of a large primary care and specialty services management group which specializes in contracting these services to Long Term Care facilities. -Supervises an internal staff of 3 individuals along with an external staff of 60+ providers consisting of physicians and nurse practitioners in 20+ nursing homes. -HR responsibilities include physician and nurse practitioner recruitment;Advertising, interviewing candidates, negotiating contracts and salaries,orientation of providers, obtaining and maintaining malpractice policies/DEA licenses for providers. -Interfaces with nursing home medical directors and administrators to ensure that primary care provider\'s schedules correspond with facilities needs;makes staffing decisions based on the needs of the facility. -Knowledge of billing and insurances; Works collaboratively with billing department to resolve payroll and insurance issues. Maintains nurse practitioner annual performance evaluations and record reviews; Manages and maintains provider schedules. -Creates reports outlining recruitment needs and nurse practitioner productivity; Makes recommendations for improvements and implements accordingly. -Responsible for developing and implementing new programs and services for new accounts. St. Vincent\'s Hospital, New York, NY 2/97-12/03 Supervisor, Out Patient Dept. (1/03-12/03) -Supervised a staff of 22 individuals; Assigned and monitored all clerical functions. -Delegated responsibilities and evaluated staff performance. -Problem solved and multi-tasked to meet objectives. -Ensured compliance with HIPAA by defining procedures for retention,protection, retrieval, transfer and disposal of records. Completed special projects by organizing and coordinating information;planned and arranged staff meetings. -Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications. Practice Manager, Soho Women\'s Center (7/00-12/02) -Promoted rapidly to supervise a staff of 14 individuals. -Maintained administrative staff by recruiting, orienting and training employees. -Accomplished staff results by communicating job expectations;Appraising job results; Disciplining employees and enforcing policies and procedures. -Provided supplies by identifying needs for reception, medical records,laboratory, call center and medical assistants; Established policies and procedures and work schedules. Provided communication systems by identifying needs; Approving invoices and maintaining equipment. -Achieved financial objectives by anticipating requirements and submitting information for budget preparation. -Received Employee of the Month Award 8/2001 Staff Coordinator, Soho Women\'s Center (7/99-7/00) -Promoted to supervise a staff of 5 individuals. OR scheduling; knowledge of Billing & Insurances; Purchasing. -Credentialing of providers and MD\'s. Insurance verification / precertifications; Referrals. -Ensured compliance with JCAHO standards. Demonstrated leadership qualities. Primary Care Medical Assistant, Soho Women\'s Center 2/97-7/99) -Assisted MD\'s with patient care. OR scheduling; Referrals; Customer service. -Performed vital signs; Phlebotomy & EKG\'s. -Provided assistance with minor surgical procedures. -Ensured compliance with JCAHO standards. -Demonstrated ability to perform under pressure. Education: Masters in Public Administration, 2003 John Jay College, New York, NY Bachelor of Science, 1998 John Jay College, New York, NY Medical Assistant Diploma, 1993 Mandl School for Allied Health, New York,NY Skills: Epic Cadence Scheduling System Medical Manager Microsoft Office XP (Word, Excel, Power Point, Outlook)