Customer Service Rep

Posted on: 2006-05-04

Trista Klugh 2719 Plantation Drive (404)207-7250 [email protected] CUSTOMER SERVICE PROFESSIONAL Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. • Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac. • Ability to train, motivate, and supervise customer service employees. • A team player, acknowledged as “Total Quality Customer Service Professional.” • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Synopsis of Achievements • Increased customer retention by 19%, from 72% to 91%. • Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills. • Proactive planning led to notable increase in morale in all departments. • Created customer satisfaction survey, drastically reducing potential problems. Employment Target, Atlanta, GA 2002-2005 Customer Service Representative • Work with 28 sales professionals. Covering 2 states (Georgia, Alabama and Mississippi), responsible for more than 3,800 individual and corporate accounts. • Support sales reps in opening new accounts and upgrading existing service. • Quickly and effectively solve customer challenges. • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. MCI, Atlanta, GA 2005-2006 Client Support • Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy cold-canvassing, working with speakers bureaus, and following up on referrals. • Instrumental in igniting revenues from $58K in 1990 to $686K in 1995. • Received Red Ribbon Award from National Speakers Bureau for outstanding work. • Helped position Ray to land VP position with national seminar group. Education Javelin Technical Training 2006 Medical Office Expert References Furnished Upon Request