Project Manager

Posted on: 2006-05-03

Heather Odom 1023 California Avenue West  St. Paul, MN  (651) 488-7161  (612) 709-5761 [email protected] JOB OBJECTIVE: Training Specialist or Project Management with a focus on Organizational enhancement SUMMARY OF QUALIFICATIONS  A self-motivated and organized professional, skilled in orchestrating tasks and details to achieve project goals.  A clear communicator; able to create interactive training for diverse audiences.  A dedicated team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels. RELEVANT ACCOMPLISHMENTS PROJECT MANAGEMENT  As the project manager, work with internal departments on all facets of project preparation and successful project execution.  Ensures project deliverables for clients are accurate, timely and monitors progress on project deliverables.  Identifies and anticipates client needs and independently manages client projects.  Consulted and advised clients on the workflow or job production process.  Understands and executes all principles and practices in place for project management. TRAINIG & DEVLOPMENT  As part of the Learning & Knowledge Management accountability coordinated training events for 14-100 adult learners.  Conducted training sessions for customers in the skills and knowledge required to perform their job function.  Train new employees to have thorough understanding of benefits, Cobra, HIPAA, with the ability to communicate this information to our external customers.  Developed and redesigned changes in lesson plans, classroom materials, practice scenarios, incorporating Instructional Design methodology.  Supervised employees in a training program, evaluating their performance and making recommendations to departmental management.  Specify and develop tools to increase efficiently in the workplace, and work directly with teams to develop customer-focused content.  Taught 8 week new hire employee program following the adult learners from start to end of program to ensure success of the individuals. WORK HISTORY June 2005 – Present Project Manager, Merrill Corporation, Minnesota November 2001 – June 2005 Training Specialist, Blue Cross Blue Shield, Minnesota August 1997 – November 2001 Lead Service Specialist, Blue Cross Blue Shield, Minnesota Additional experience includes: Marketing and communication material development, Supervisor of service team of 14 individuals, team building. ADDITIONAL SKILLS Proficient with Microsoft XP, Microsoft Windows® 2000, Word, PowerPoint, Excel, Access, Visio, Acrobat, Lotus. Experience with Publisher, Outlook, FrontPage, Photoshop, Authorware EDUCATION Associates of Liberal Arts Degree, May 2006, Normandale College, Bloomington, MN Certificate of Management, May 2006, Normandale College, Bloomington, MN