Medical Customer Professional II

Posted on: 2006-05-03

Sabrina Alice’ Hayes 1801 KERNAN BLVD. #206 • JACKSONVILLE, FLORIDA 32246 HOME • 904-220-3844 E-MAIL [email protected] OBJECTIVE My objective is to obtain a Medical Office Service Position with a professional organization. EDUCATION Florida Community College Jacksonville, Florida Business/Healthcare Administration I have a Medical Assisting Certificate and Introduction to Business Technology Certificate. I have completed one year of college credits towards an Associate’s Degree in Business. WORK EXPERIENCE Source One Healthcare Technologies Jacksonville, Florida Customer Service Professional II/Assistant 2/ 2002-Current My responsibilities are to take medical imaging calls, enter data, dispatch engineers, coordinate service appointments, maintain unassigned ticket report, monitor call center stats for incoming calls, monitor the leftover ticket tally analysis, generate overflow schedules for on-call /after hour technicians, collect purchase order numbers special pay accounts and update mailing list. Supervise six employees in report monitoring from the escalation team. Sprint Jacksonville, Florida Customer Service Specialist 09/2000-01/2002 My responsibilities were to answer seventy to eighty incoming calls per day. The incoming calls consisted of customer servicing with accounts, explaining new products offers, upgrading services, update accounts, data entry, teaching customers how to use equipment purchased, long distance and local toll sales, and maintain service levels. Medpro Jacksonville, Florida Medical Billing / Account Specialist 10/2000 – 08/2001 My responsibilities were distributing claims, worked appeal letters, entered data, collected third party reimbursement accounts, distributed patient pre-op information, created patient referrals, collected on past due patient accounts, and processed Medicare claims. Sabrina Alice’ Hayes Continuation of Resume: Healthcare Financial Jacksonville, Florida Referral Specialist/CSR 02/1999-10/2000 My responsibilities were distributing claims, collected on third party accounts, updated referrals, educated patients with procedure preps, scheduling procedures, distributed patient pre-op information, created patient referrals, worked directly with physician’s orders, faxes and via email. Precision Response Corporation Jacksonville, FloridaTeam Lead / Quality Assurance Specialist 9/1998 – 11/1999 My responsibilities were to collect on overdue accounts for a major credit card company, produced sales for additional credit card services, assisted with team management of fifteen associates. I assisted with team training updates. I worked the customer retention area with credit management. Monitored calls of phone associates through an audiovox dialer system. University of Florida Jacksonville, Florida Cardiology Follow Up Specialist 9/1997 – 9/1998 My responsibilities were to follow-up on all outstanding medical insurance invoices and work them to closure for month end, received and directed calls to patients and insurance companies concerning unpaid claims, mailed correspondence letters to appeal insurance denials, utilized medical coding and medical terminology, requested medical records for claims code correction, worked claims from a report print out and letters assigned to my region. Baptist/St Vincent’s Primary Care Jacksonville, Florida Office SpecialistII/Medical Assistant 1995-1997 Front Office: Checked in patients, registered new patients information, verified insurance, updated demographics for existing patients, scheduled appointments, coded super bills with ICD-9 and CPT books, post payments, collected co-payments, Prepared and maintained the medical records with patient confidentiality, called insurance companies to verify patient eligibility. Back Office: Prepped patients for medical procedures, took lab specimens from doctor’s orders, administered injections, assisted physician with patient procedures, provided first aid on a basic level, charted patient’s vital signs and symptoms, and utilized medical office equipment for patient care. COMPUTER EXPERIENCE: MEDICAL MANAGER ▪ WINDOWS XP ▪ EXCEL ▪ POWERPOINT ▪ LOTUS NOTES ▪ IDX ▪ MEDIC ▪ J D EDWARDS ▪ CITRIX