Financial Aid Administrator

Posted on: 2006-04-29

SUMMARY - Successful track record with 16 years in the publishing/technology/production industry which contribute to profit growth in a complex publication environment. Qualified for management assignments proven ability to enhance operational efficiency, affects team productivity, and employee training. • Staff Development & Training • Technical Support • Productivity Improvements • Customer Services Result oriented, focus, skilled professional with management related experience in systems support, technical support, desktop support, and media production. Noted by management and colleagues as ethical, technical, hard-working with leadership skills. TECHNICAL QUALIFICATIONS Operating Systems: Windows 9x, XP, 2000, Win 2K Professional, Windows NT Protocols: TCP/IP, IPX/SPX, DHCP, DNS, WINS, LAN, WAN, Ethernet Software: MS Office Suite, Interwoven Mail Site (File Site) 8.0 WorkSite desksite, Unisys Hermes Pagination, , Remedy, Symposium, Concur Technologies Expense, User Manager for Domains, MS Exchange e-mail system, Active Directory, Adobe Photoshop, Adobe Illustrator, Quark Xpress Hardware: System Management Server, Ace Server, Remote Access Server, Virtual Private Network, IBM ThinkPad, Dell PC workstations, Mac (OS8), Palm Pilots/Blackberry devices ACCOMPLISHMENTS • Led task team in cross training employees of The Wall Street Journal, Barron’s and subsidiary newspapers in Unisys Pagination System, and participated in an IT Infrastructure team to facilitate a global complex migration from CSI System to Unisys Pagination System, integrating system testing and end-users Unisys Pagination System certification, which increased production by 23%. • Assisted with a Y2K critical system/application testing at The Wall Street Journal to enhance our system for the coming year. Compiled data for the layout of the newspaper to allow the information to flow through the system properly, decreased production expenses by 17%. PROFESSIONAL EXPERIENCE PROSKAUER ROSE, NEW YORK, NY (Contracted Traveling Coaches) 2005 – 2005 THE WALL STREET JOURNAL, NEW YORK, NY 1987 – 2002 System Support Trained and supported approximately 70 + end-users and senior management daily with the Wall Street Journal and Barron’s Unisys Pagination System, MS Office Suite, hardware, software, peripherals support and Intranet. • Managed and trained 150 + associates and end-users with Proskauer Rose regarding the appropriate use of Interwoven Mail Site 8.0 and Outlook 2003 application. Supported the migration from Hummingbird DOC to Interwoven Filesite 8.0 (Document management systems). • Launched Win 9x, 2000, W2K Pro, XP, Unisys Pagination System (Hermes) service packs 1 – 8 for rollouts/upgrades including installation, product testing, desk side training, technical support, and monitoring the problem to ensure a timely resolution. Assisted with Infrastructure team to enhance our system operation. • Ensured that employees are well versed in the database and applications, assisted with classroom/desk side training and related system documentation as necessary. • Implemented, managed and troubleshoot pagination environment, insured continuous uninterrupted service through identification and problem resolution in a multi-client/server environment. Bernadette Day 2 of 2 IT Desktop/Helpdesk Specialist Trained end-users on the use of their desktop applications; Windows, Outlook, Outlook Web Access, Internet Explorer, Microsoft Office, proprietary software, email, printers; desk side support, and averaging over 400 calls daily. Installed new system and providing users with uninterrupted service during projects. • Launched seamless migration from Windows 9x/NT 4.0 to Windows 2000/XP and Office 97/2000 to Office 2002 for 900 desktops. • Provided technical support for Win 9x, 2000, W2K Pro, Outlook 2000, XP, Outlook Web Access, Remote Access, Virtual Private Network client support and System Management Server. • Set up user accounts on NT 4, MS Exchange email, profiles, configured IP addresses, file and print sharing, mapping network drives, and customized printers to users’ needs. • Assisted with the deployment of hardware/software including installation, configuration and testing. • Assisted managers in building employee development goals and objectives and performance reviews and monitoring Symposium call tracking/Remedy ticketing software for all calls. • Documented processes and procedures. Pagination Wire Room Ensured that news submitted by reporters was transmitted accurately to production printing plants. • Interacted with trader vendors for electronic daily and weekly WSJ stock tables, foreign exchange quotations, and percentages (NYSE, NASDAQ and Amex Scorecards, Lipper Analytical Indexes, Government Securities, Telerate, Reuters, Associate Press, and World Value of the Dollar). • Conducted troubleshooting for CSI System and application support via telephone. • Monitored flow of The Wall Street Journal and Barron’s news reports. NEW YORK CITY COLLEGE OF TECHNOLOGY, BROOKLYN, NY 2005 – PRESENT Financial Aid Administrator (Part-time) Assist management and provide students with support and filing the Federal Student Aid applications with W2 Income Tax on government applications. VOLUNTEER - 8/2005 - Present MS Office XP Computer Coach at Grand Army Plaza (Central library). VOLUNTEER - 1/2004 – Present Instructor for new enrollments at NYC College of Technology during school year. EDUCATION - NEW YORK CITY COLLEGE OF TECHNOLOGY, CUNY, BROOKLYN, NY • Degree: Bachelor of Technology in Communication Design • Enrollment: 9/2003 Anticipated Graduation: 5/2008 • New Tech Times (College newspaper) – Layout and Imaging Consultant CERTIFICATES – Web Page Design using HTML, Microsoft 2000 Professional, Unisys Pagination System/Hermes Reporter and Editor Training, and Hermes Pagination Training AFFILIATION – Membership: Gamma Epsilon Tau, Gamma Chapter, and International Graphic Arts Honor Society Alternate job titles: Technical Support Technician, Tech Support, Desktop support, Helpdesk, and Troubleshoot.