Channel Development Support Bill Payment Manager
Posted on: 2006-04-27
Paula K. Hanna 3017 Hunters Creek Court Charlotte, North Carolina 28269 Home: 704.644-8089 Email: [email protected] SUMMARY OF QUALIFICATIONS 16 years in financial industry with Business Systems Analysis and Leadership expertise involving multiple Mainframe/ Legacy, Client-Server, and Internet Based Spplications, System Interfaces and Interdependencies. Experience includes Bank, System and Vendor Conversion Processes, Requirements Management, Test Management, Project Development/Methodology, System Development Lifecycle Methodology (SDLC), Consulting, Coaching, Mentoring, Targeted Selection Interviewing, Career Planning, Training and Performance Management. RELEVANT SKILLS Technical Applications, Platforms, Systems, Processes and Tools Requirements Management and Change Control Processes, Lotus Notes, Visio, Microsoft Project, PowerPoint, Microsoft Access, Microsoft Word, Excel, Mercury’s Test Director, Mobius, File-aid for MVS/DB2/IMS, IMS/CICS Mainframe/Legacy Systems, Sharepoint, Live Meeting, SDLC, Optical, KANA, Client-Server, Open Financial Exchange (OFX), Personal Financial Management software, RACF, Deposits, Time Deposits, Retail Credit, Accout Opening, Money Movement, CheckFree, Online Bill Payment, Online Banking, Secure Messaging, Alerts, Sales Tracking, Service Charge, MIS Reporting, Customer Information Systems, Relationship Systems, Authentication, Navigation, Seamless Router, Common Interface Messaging, Metavante, Payment/Transfer Warehouse, Enrollment, Cross Reference, Authorization, Check Reorder Leadership / Interpersonal Leadership Development, Diversity, Performance Management, Market Compensation, Targeted Selection Interviewing, Excellent Written and Oral Communication, Organization, Time Management EXPERIENCE 2000-present Wachovia Corporation Charlotte, NC Channel Davelopmenht Support Bill Payment Manager, Vice-President Supervises and provides technical guidance to team of QA Business Systems analysts. Number of team members has ranged between 6 and 16, including FTEs and Contract Resources. Directs, manages, plans and administers the operational and administrative duties of analysts. Handles all administrative functions required of managers including forecasting, hiring, interviewing, resource planning, salary administration, project oversight, strategic planning, operating efficiencies, access review systems, performance review administration. Utilizes technical knowledge to provide tactical guidance to team members for impact and data analysis, issue resolution and communications and in all phases of development and implementation processes. Works in fast paced volatile environment with various departments in order to support eCommerce online banking and bill pay products and services. Departments include Line of Business, Call Center, Production Support, Project Prioritization and Governance, Operations, Technology, Loss Management, Risk, Legal and Compliance. Collaborates with peers in both business and technical areas to deliver business solutions that are cost effective, in line with corporate priorities, mitigates customer impact and enhance customer experience. Partners with key stakeholders to identify and specify complex business and functional requirements and processes in application design, testing and implementation processes involving diverse development platforms, software, hardware, technologies and tools. 1995-2000 Wachovia Corporation Charlotte, NC Deposits/eCommerce Senior Business Systems Analyst, Assistant Vice-President Defined complex information systems solutions to address business needs for large, cross-functional and technically difficult to solve, involving combinations of platforms and technology. Devised and modified procedures to solve complex problems. Prepared analysis of business and user needs, documented business requirements, gap analysis, impact analysis and product / data mapping artifacts. Translated business requirements into proper system specifications from which programs could be written. Designed detail systems testing plan to ensure requirements and specifications were met. Provided linkage and continuity to business units, development, operations and technical support groups in the development, testing and implementation of business and requirements specifications. Acted independently or as a member of project team responsible for providing technical guidance concerning business implications of the applications of various systems. Provided direction and guidance to junior systems analysts. Consulted for project teams on areas of subject matter expertise. 1994-1994 Fleet Mortgage Columbia, SC Loan Documentation Specialist Acted as liaison between Nationwide Document Corporation and Fleet Mortgage. Prepared loan packages and ensured accuracy of critical data elements included in loan package. Ensured compliance with FNMA, FHLMC, VA and FHA. Reviewed final documents upon receipt from attorneys. 1991-1994 SouthTrust Corporation Columbia, SC Operations Analyst Performed application to General Ledger account reconcilement for multiple bank system applications. Trained and supervised employees on tactical tasks. Trained and provided support to branch and operations personnel. Completed several system and bank conversions. Documented procedures for branch and operations personnel to increase. Served as back up for supervisor, computer operator and proof encoder when out of office. EDUCATION 1986-1990 University of South Carolina Columbia, SC Bachelor of Business Administration, Finance and Management International Business Fraternity of Delta Sigma Pi Women in Business PROFESSIONAL AND COMMUNITY INVOLVEMENT Myers Park United Methodist Church, Wachovia Volunteers, Charlotte Jayees/United States Junior Chamber of Commerce AWARDS AND ACHIEVEMENTS Wachovia Multiple STAR awards (Commitment to Excellence, Commitment to Quality, Team Work) Vision of Excellence Team Award Juggler of the Year Division Award Charlotte Jaycees, United States Junior Chamber of Commerce Community Development Vice-President, Jaycee of the Year Individual Development Director, Director of the Year Secretary