Horizon Blue Cross Blue Shield

Posted on: 2006-04-27

EMPLOYMENT HISTORY Horizon Blue Cross Blue Shield [May 2005 ~ August 2005] Dental Claims Specialist • Provide timely and accurate customer service through routine telephone and written inquires • Handle routine requests that involve benefit policy, claim status enrollment/membership issues • Accountable for examining, coding, inputting and adjusting dental claims • Communicates information regarding claim status, enrollment issues and benefit policy procedure Customer Service Representative [February 2003 ~ May 2005] Monmouth Community Bank, Spring Lake Heights, NJ • Plan long-term and short-term banking goals for new and existing clients • Expanded customer base through a variety of effective sales techniques • Highly organized and detail oriented • Maintain confidentiality of all accounts • Manage difficult and emotional customer situations • Experienced in closing and funding on 2nd Mortgages, Personal/Commercial Lines of Credit Resolution Supervisor [October 2000 ~ February 2002] JP Morgan Chase, Tampa, FL • Extensive experience in customer service; multi-line phones; incoming call center • Experienced in all credit card issues, business accounts, and personal lines of credit • Consistently met or exceeded monthly sales quotas and goals • Cross-sell products to improve companies revenue FORMAL EDUCATION The Chubb Institute, North Brunswick, NJ Network Security Diploma Program Full technical training in, Linux, Cisco, Windows NT/2000 Security, Directory Services, Messaging and Collaboration Systems, Organizational Security, Intruder Detection, System Hardening. Certificates American Institute of Banking, Matawan, NJ Completed courses:  Principles of Banking  Introduction to Supervision  Commercial Loans  IRA Certified Awards New Jersey Business Association  Ranked 3rd in New Jersey for Typewriting Skills  Adult Community Award, March 2004 References and supporting documentation furnished upon request