Director, Corporate IT

Posted on: 2006-04-27

DOROTHY S. SMITH [email protected] 161 Highland Avenue Edison, NJ 08817 732-572-4056 (H) 732-522-1320 (C) Director of Information Technology offering extensive experience in project management, finance and e-mail system migrations. Excellent skills in budgeting, negotiating and strategic planning. Proven record building vendor relations, management of system integrations, and development of effective technical teams. I am seeking a position where I can achieve professional growth as well as replicate previous successes. PROFESSIONAL EXPERIENCE L'Oreal USA, Clark, NJ, 1989-2005 Director, Corporate IT Infrastructure, 2003-2005 E-Procurement project team leader for the IT category. Managed MS Exchange e-mail, Windows 2000, help desk services, and information technology purchasing. Managed a project team consisting of 4 systems analysts, plus help desk staff and consultants. • Directed E-procurement procedures, reducing annual spend by 15%. This project included making presentations to the business units and the steering committee for approval. • Developed project plan and migrated 35 physical sites from NT 4.0 servers to a single Windows 2000 domain. Project was completed on time and within budget while standardizing security, log-on services, and name resolution. Senior Project Manager, Telecommunications, 1998-2003 Provided implementation, ongoing support, and enhancements for centralized e-mail environment and service desk. Managed project team consisting of 4 systems analysts, plus help desk staff and consultants. • Designed, implemented and performed the migration of 5,500 e-mail clients from 20 locations and 5 e-mail platforms to a single Exchange 5.5 e-mail domain, supported centrally. • Automated virus software updates, backups, and system monitoring, eliminating expense for abandoned e-mail platforms. • Successfully implemented a business continuity plan. • Negotiated and managed outsourced help desk for three divisions. This provided a dedicated support staff, improved the quality of service, and reduced annual expense. Manager, Micro Business Systems, 1996-1998 Supported Novell network, HP Open Mail e-mail system, PC help desk, and document retrieval system. Managed a team of 4 technical support staff members, plus consultants and contractors. • By doing the email project in-house, saved $150,000 in proposed consulting expense for configuration of servers and migration of user mailboxes onto HP Open Mail system. Manager, Management Information Systems, Sales and Marketing, 1994-1996 Designed, upgraded and supported AS/400 and UNIX sales, marketing, and financial systems. Sales force automation project team member. Supervised 4 programmer analysts, plus consultants on project basis. • Designed and implemented sales and point-of-service reporting systems, providing real time data for remote sales reps to support decisions. • As member of project team for sales force automation, documented requirements and evaluated solution providers. Manager, Business Systems, 1989-1994 Project leader for rollout, training, and support of remote field sales laptops. Supervised one analyst. • Implemented vendor hosted e-mail system. • Installed and maintained voice mail system. • Introduced sales automation via distribution of laptops. Responsibilities included evaluation, purchase, configuration, distribution, training and ongoing support for 120 remote workers. • Created an information center for finance and sales administration that allowed for ad hoc reports to be developed and provided in a timely fashion and in a usable format to improve and enhance sales results. Engelhard, Inc., Iselin, NJ Information Technology Team Leader, Financial Systems Supported and enhanced A/P, G/L, A/R, Payroll, Fixed Assets and custom financial systems. Supervised 5 programmer analysts. Warner Communications, Somerset, NJ Cosmetics Division Information Technology Project Leader, Financial Systems Mainframe financial system support, PC and help desk support. TECHNICAL SKILLS Software: COBOL, UNIX, NT 4.0, MS Exchange 5.5, Windows 2000, MS Office Suite Hardware: IBM Mainframe, AS/400, HP 9000, IBM RISC 6000, Sun Sparc, Intel Compaq and Dell (NT 4.0 and Windows 2000) servers EDUCATION Business and Accounting, William Paterson University, Wayne, NJ Accounting, Rutgers University, New Brunswick, NJ Computer Science, Chubb Institute, Parsippany, NJ SEMINARS AND TRAINING • ITIL Service Management Foundation • Project Management, Stevens Institute • Microsoft Network Essentials • Upgrading NT 4.0 Skills to Windows 2000 • MS Exchange 5.5 Administration and Technical • HP Unix Administration